For Chinese wish sellers, all disputes must be handled according to certain principles. Only in this way can the efficient operation of the entire platform be ensured. This issue will focus on the area of refund and return disputes and summarize for cross-border e-commerce sellers: the dispute handling rules of the wish platform. I hope it can help all Chinese sellers.
1. Dispute handling rules of wish platform: product reasons.
If wish users return a product because the product is inconsistent with the advertising description, they can complain by taking photos and complaining to the platform, and sellers can seize the negotiation opportunities on the wish platform to avoid affecting their store’s reputation score. . At this time, you should seize the opportunity, communicate with customers in a timely manner to avoid refunds, and re-ship the goods, so as to improve the customer experience.
The reason why this kind of return occurs is that there is a problem with the seller’s description, which leads to the incompatibility between the product and the advertising picture, so that it is not discovered until after the order is placed. Product problems; but there is also a situation where the product is damaged during transportation, so that the customer gets a non-compliant product.
Sellers should reconsider product packaging, use better foam paper or other materials for maintenance, or use transportation methods with better service quality.
2. Dispute handling rules of wish platform: logistics reasons.
According to the regulations of the wish platform, cross-border e-commerce wish sellers must strictly abide by the order processing time and delivery time. Wish orders shipped on the same day should be shipped on the same day, even if it is in the background If the inventory is not available, theoretically you should submit the tracking number to the Wish official. This is a strict policy on the Wish platform, so the order must be shipped within five days and returned to the customer.
In short, the above is the entire content of the “Dispute Handling Rules of the Wish Platform”. If the Wish seller does not know much about this handling rule, he should grasp it from two aspects: the first is the product reason , we must seize the negotiation opportunity to regain customers; the second is to pay attention to the delivery time and deliver goods in time.