The indefinite suspension of eBay seller accounts may be caused by violations of platform rules, transaction disputes, account theft, etc. Once the account is frozen, the seller cannot conduct transactions. So how do eBay sellers unfreeze their items if they are frozen indefinitely? This will be introduced in detail below.
1. The seller first needs to understand the specific reasons why the account has been frozen. If the account is frozen indefinitely, you will usually receive an email from eBay to notify you that the account has been blocked. At this time, the seller needs to carefully check the relevant sales of eBay Policy, clarify the specific reasons why the account is frozen, which may be one of the following reasons:
1. The seller did not deliver goods within the specified time. The seller’s store page usually shows a promise to deliver the goods within a few days. If the seller does not deliver the goods within the specified time, the seller will file a complaint with eBay and may also give negative reviews when evaluating. If there are too many complaints or negative reviews, , the account may be frozen indefinitely.
2. Buyers cannot query logistics information. After a buyer places an order on eBay, the seller generally needs to upload the logistics order information. If the seller does not upload the logistics information after shipping the goods, the buyer may feel that the seller’s work efficiency is too low or the goods are false. At this time, the seller also Accounts may be frozen.
3. The product does not match the description. If the buyer finds that the product does not match the description after receiving it, his expectations will be lowered and he will think that the seller is falsely promoting the product. He may complain to the platform or leave a negative review, resulting in the seller’s account being blocked.
2. After clarifying the reason why the account has been frozen, the seller needs to carefully check the specific instructions in the email and strictly follow the requirements of the email. eBay sellers need to show a professional and honest attitude when freezing and thawing indefinitely, which can help eBay build trust.
3. If the eBay platform does not respond to the complaint email within 48 hours, the seller can also call. Before calling, you can list your opinions in advance and use relevant policies to support it. If the phone call doesn’t work, you can repeat the previous step and maintain a professional, sincere and persistent attitude, and your account may be restored.
The above content has introduced in detail the indefinite freezing and unfreezing of eBay sellers’ accounts. The correct method to unfreeze the eBay seller’s account indefinitely is required. If the seller’s account is frozen indefinitely, you need to know the reason for the freeze and contact eBay customer service staff for help.