Wish merchants often encounter fines due to various reasons in the process of operating stores. If the seller has objections to the penalty, he or she can generally file an appeal. So how to appeal the Wish merchant fine? This will be introduced in detail below.
First of all, merchants need to verify whether there is a misjudgment in the fine. They need to compare the reasons for the fine provided by the platform with the products actually sold by the seller to determine whether the seller has violated the regulations. During this process, you need to pay attention to the cultural differences between East and West. When comparing, sellers need to pay special attention to the description of the product.
Secondly, if there is a misjudgment, the seller can find the reasons for the misjudgment from complaints, product titles, pictures, etc., and can provide pictures or logistics materials to prove the misjudgment.
Then, the seller needs to formulate a solution to the reasons for the fine. It needs to be noted that the solution needs to be reasonable and operable.
Finally, sellers need to pay attention to smooth language and clear logic when making appeals. They need to prepare sufficient evidence and express the seller’s demands concisely and clearly. Avoiding long speeches can effectively promote appeals.
When Wish merchants appeal fines, sellers can first write the complete complaint content in Chinese, and then use translation software to translate the Chinese into English. It is necessary to pay attention to the accurate expression of Chinese, avoid using long sentences and inverted sentences in large spaces, and the written expression needs to be concise and clear, avoiding cumbersomeness.
In addition, if the seller’s product is mistakenly labeled as a “misleading product”, you can appeal the product and the platform will review it again. Under normal circumstances, sellers can only appeal within 90 days from the date of creation of the violation. If the violation appeal exceeds 90 days, it generally cannot be revoked. If a product is found to be misleading, the seller will face risks such as product delisting and grade impact. At the same time, sellers will also be responsible for refunds for orders of misleading products. Repeated violations may also lead to account freezing or termination.
The above content has introduced in detail the Wish merchant fine appeal method. If a seller’s order is fined, measures need to be taken in a timely manner to avoid being fined again. Sellers need to abide by the regulations of the platform, pay attention to the quality and service of goods, and handle order issues in a timely manner to effectively avoid fines.