The wish platform has assessment indicators for sellers’ stores, including refund rates. If the store’s refund rate is too high, it may cause the store to be closed. At this time, the seller can appeal. So what is the Wish high refund rate appeal template? This will be introduced in detail below.
Wish’s high refund rate appeal template is as follows:
1. Sellers generally need to give an opening greeting when making an appeal. You can say hello to the platform administrator and explain that you have received a platform reminder that the account refund rate is too high.
2. Then the seller needs to explain the reason for his violation. Under normal circumstances, sellers need to be reasonable when explaining. They can try to look for uncontrollable external reasons, such as heavy rain, heavy snow, fire, etc., or they can also look for internal reasons such as warehouse relocation and team adjustment.
3. Next, the seller needs to highlight specific improvement measures. Generally, it is necessary to list one, two, and three measures in detail to make the reviewers feel that the measures are feasible. Try to avoid all kinds of empty words, clichés, etc., otherwise the platform personnel may feel that the work is perfunctory. 4. Finally, the seller needs to seek forgiveness. Sellers can list the store’s outstanding performance to seek the platform’s understanding of violations, such as high praise rates, fast delivery, etc.
During the appeal process, if the seller’s English proficiency is relatively good, the appeal needs to be made in English. If the seller’s English is not good, generally do not use translation software, you can directly appeal in Chinese. At the same time, sellers need to avoid directly applying the complaint template. Generally, if a seller copies the complaint content of others, the back-end staff can directly see it. This will appear that the seller is not sincere and affect the possibility of successful appeal.
In order to avoid high refund rates, sellers need to choose reliable and safe logistics providers to ensure that products can be shipped quickly and safely. At the same time, sellers need to ensure that the products shipped are the correct SKU, Color and size, etc.
The above content has introduced in detail Wish’s high refund rate appeal template. If the seller’s refund rate is too high, the store may be blocked, and in serious cases, the store may be permanently closed. Therefore, when this happens to sellers, they need to appeal to the platform in time to avoid more serious consequences.