When opening a store on the AliExpress platform, sellers will inevitably encounter some problems during operation. These problems need to be solved by contacting the platform’s customer service. So how does AliExpress call manual customer service? Where is AliExpress’s human customer service? Let’s take a look!
1. How to call manual customer service on AliExpress?
First of all, you must know that AliExpress currently does not provide customer service telephone service, so it is impossible for sellers to contact the platform through customer service phone numbers. If you want to contact AliExpress customer service, there are only two There are ways to go, as follows:
1. AliExpress online customer service.
Online customer service refers to the customer service robot set up by the platform. After logging in to your AliExpress account, you can see AliExpress online customer service on the “My AliExpress-Product Management” page.
This customer service is a customer service operated by the system. Its function is to enter the corresponding questions in the dialog box, and the system will retrieve the keywords and then give the corresponding answers.
2. Manual customer service.
If you cannot get your answer in AliExpress online customer service, you can contact customer service staff on the right. Please explain your problem in detail, and then return to the customer service dialog box, and AliExpress customer service staff will answer it; but if there are many sellers coming to inquire, you will have to queue up.
Although AliExpress’s customer service is online all day long, most of the time it is between nine and seventeen thirty. Customer service is also available at other times, but it may not be able to respond in time.
It is recommended that before contacting AliExpress customer service, you first check the customer service center, or some sellers’ recent frequently asked questions above the online customer service to see if there are answers to your own questions. This is more convenient and will not Too long to wait.
2. Where is the AliExpress customer service contact entrance?
1. First, log in to the “AliExpress” seller account and click on the three words “Contact Customer Service” in the upper left corner.
2. Find the “Online Customer Service” button at the bottom of the page.
3. After clicking, a dialog box will appear, in which the seller needs to enter the content he wants to consult. Then send it to customer service before you can contact AliExpress customer service.
The above is the relevant content on how to call manual customer service on AliExpress. I hope it will be helpful to you. If you encounter some difficulties when opening or operating an AliExpress store, you can first go to the AliExpress Help Center to see if you have any problems. If you want to find the platform’s manual customer service, it is recommended to describe the problem clearly and then ask, which will be more efficient.