For novice sellers, they may not know the specific content of AliExpress seller service levels. But we need to know that service level is of great use to AliExpress online stores, and it will also affect the store’s conversion rate. So, what is the service level for AliExpress sellers? What are the service level assessment standards for AliExpress sellers? Below, I will give you a brief introduction for your reference.
1. What is the service level of AliExpress sellers?
The service level of AliExpress sellers is usually evaluated at the end of each month. On the 3rd of the next month, the evaluation results will be announced at the front desk. During the evaluation, they will be divided into excellent, qualified, unqualified and other grades based on the average service score for a month. Sellers can view the average service points of the previous month at the bottom of the service points page, or make an estimate based on the monthly average service points.
2. What are the service level assessment standards for AliExpress sellers?
Orders with unsatisfactory buyer experience that meet any of the following conditions will be recorded in the file.
1. The buyer gave me a neutral or negative review.
After the sale is completed, the buyer’s overall rating for the seller’s order is 3 stars or less.
2. The accuracy of DSR product description is ≤3 stars.
The seller’s communication quality is no less than 3 stars, and DSR logistics is 1 star. The seller does not have much control over the logistics itself, so the assessment standards are relatively low.
3. The transaction is not sold.
After the buyer paid for the order, the seller failed to deliver the goods within the specified time, or the order was not delivered due to the seller’s fault.
4. Submit an order to arbitration.
The buyer and seller have different opinions on the dispute resolution raised by the buyer, and finally submit it to AliExpress for ruling.
5. The seller disputes and responds to orders that have timed out.
That is, the seller fails to respond to the dispute within 5 days, resulting in the termination of the order.
The above is a detailed introduction to AliExpress seller service levels. AliExpress seller service level is based on daily service points and is evaluated in 100-point units. There are 6 evaluation items in total, which are updated once a day. The sum of 6 evaluations is the daily service score. I hope the above content can help It helps fellow AliExpress sellers.