As one of the world’s most popular e-commerce platforms, the eBay platform has various rules for sellers and buyers. Sellers need to abide by the rules during operations to avoid being punished by the platform. So what are eBay’s rules for seller safety? This will be introduced in detail below.
1. If the seller has shipped the goods on time, but the goods have not been delivered on time, in this case, the platform will generally explain the situation to the buyer and will not let the seller bear the loss. If there is a logistics interruption or the product is not delivered in time due to bad weather, the platform will generally bear the loss and the seller does not need to bear any obligations. This is one of eBay’s safety rules for sellers.
2. If the buyer withdraws the auction bid or fails to pay after the transaction is completed, the platform will compensate the seller at this time. Auctions are usually irreversible, and as long as the buyer successfully bids and pays, there is generally no refund. Under normal circumstances, if the buyer who purchased the product fails to pay within two days, the seller can initiate a non-payment dispute according to the platform’s process, and generally the transaction fee can be refunded.
3. There are many sellers who compete through unfair means, such as purchasing the seller’s products, then leaving negative reviews after receiving the goods and then returning them. When this happens, the seller will generally provide a full or partial refund to the buyer, and then the seller can delete the buyer’s negative review, thereby effectively avoiding malicious smearing of the store.
4. For false “item does not match the description” situation, the seller can appeal to the platform for return waybill subsidy. If a buyer maliciously claims that “the item does not match the description” but the complaint is not true, the platform will protect the seller and compensate up to US$6 for shipping costs for each return order. Generally, the seller will receive a return shipping bill subsidy on the monthly invoice.
5. The seller can deduct part of the cost to compensate the buyer for the loss in value of used items. If the goods returned by the buyer affect secondary sales, when the seller refunds the buyer, sellers with excellent ratings can only refund 50%, and the rest will compensate for the loss in value.
The above content has given a detailed introduction to eBay’s rules for seller safety. Sellers on the eBay platform need to carefully understand the platform’s protection policy for sellers, so that they can promptly report to the platform when receiving malicious complaints. Appeal and protect the interests of the seller.