When eBay sellers open a store, they may be threatened by buyers with negative reviews, which will have an impact on the sellers. So what should eBay sellers do if they are threatened by buyers? This will be introduced in detail below.
Bay sellers are mainly threatened by buyers by giving negative reviews, which mainly include the following situations:
1. Buyers threaten sellers in order to obtain other than products. Other services besides;
2. Threaten the seller to buy the product at a lower price;
3. Threaten the seller to return or refund the product;
4. Buy Home owners may also threaten sellers to meet their unreasonable demands.
If a seller is threatened by a buyer, he or she needs to provide timely feedback to the platform. Once the platform confirms that the seller has been maliciously threatened, the seller can apply to delete the negative review. If a buyer maliciously threatens the seller, the platform will warn the buyer, delete the malicious comments, and restrict the buyer’s transactions. In serious cases, the platform may suspend the account and prohibit continued shopping. However, sellers need to ensure the authenticity of the goods and cannot commit fraud.
Sellers can also prevent unwanted buyers from purchasing their products by taking the following measures:
1. Sellers can set buyer requirements to block buyers who do not meet the standards. ;
2. Products with a “fixed price” set by sellers generally require buyers to pay immediately;
3. Sellers can block specific buyers and bidders;
< p>4. Sellers can also report buyers to eBay.
If the problem is caused by the goods not being delivered properly, the seller needs to communicate with the customer and explain the specific situation. If negotiation is possible, the seller can negotiate with the buyer for a refund. If the goods have been delivered, the seller needs to first ask the customer the specific reason for the dispute and negotiate a return or refund in a timely manner to avoid escalation of the dispute. If the product is damaged, the seller needs to communicate with the customer carefully and ask the customer to provide pictures of the product.
The above content has given a detailed introduction to eBay sellers being threatened by buyers. The eBay platform also has a protection policy for sellers, so sellers can request help from the platform after being threatened by buyers. The platform will investigate the dispute. If it is confirmed that the seller has been threatened, the buyer’s negative reviews will be deleted and the buyer will be punished.