I believe that for many AliExpress sellers, the concept of service points will not be unfamiliar, because if you can reach a high score, you can still enjoy a lot of platform support and preferential treatment, but if you If a store’s score is too low, it will also have a certain negative impact on the store. In this regard, let’s take a look at how to improve the AliExpress service score below 60 points.
The first point is that in terms of the non-sale rate of AliExpress transactions, remember not to regret not selling after the order is completed, because then you will not get full marks for this area, but in fact This part of the score is relatively easy to get.
Second point, many times the AliExpress service score is lower than 60 points because the score for the dispute filing rate of non-receipt of goods is not up to standard, but in fact, for sellers, this part is also It can be redeemed. When the promised period has not yet arrived, if a consumer files a dispute, you can contact the other party to cancel the dispute and wait patiently. If the commitment period has passed, you can tell the other party that the logistics has been rushed. Most of them of consumers are willing to cooperate in canceling disputes.
The third point is that regarding the rate of filing disputes about incorrect goods, sellers need to be more careful in daily product management, and do not over-exaggerate because they want more publicity. . After all, if a consumer chooses to buy based on the description in the product details, but finds a huge gap after receiving the product, they will generally be dissatisfied.
The fourth point is that for cross-border e-commerce, logistics problems have always been a headache for many sellers. Therefore, if the service score is too low due to logistics problems, sellers must consider The logistics partner and current logistics method have been changed.
The methods for improving the AliExpress service score below 60 points are roughly the categories introduced above. I hope that after reading them, you can have a clearer understanding of them, so as to If you encounter the same problem later, you can also prescribe the right medicine and solve the problem in time, so that the store can develop better.