For every seller, you may have encountered more or less return requests from buyers after the product is sold. So what problems will arise when returning goods? Next is a summary of the problems we encountered when returning goods, and we provide some corresponding solutions to our merchant friends.
The first is when the seller chooses the wrong product or takes the wrong product (the reason for return is related to “the item does not match the description”) and requests a return. In this case, the seller communicates with the buyer through the platform about the return shipping. detail. In this case, the seller is responsible for the shipping costs. On the contrary, if the reason for product return is not related to the above situation, unless the seller clearly states in the return guarantee that it will bear the return shipping costs, in this case, the buyer will need to bear the shipping costs.
The second type is the refund issue when returning goods. According to the platform regulations, after the buyer requests a return, the seller needs to refund the buyer within six working days after the product is delivered.
The third type is that the buyer has returned the goods, but the seller has not received the goods, or the seller has sent the product to the wrong location and returned it to the wrong merchant. For such situations, sellers need to submit an upgrade request to the platform in a timely manner. In this way, the platform will provide corresponding protection for buyers and safeguard the rights of sellers.
It is important for sellers to understand their return options.
Sellers have five return options, which are: no returns are accepted after the product is sold, two options are free or at the buyer’s expense within 30 days, and two options are for the buyer’s or free return within 60 days. . This obligation must be fulfilled promptly within the chosen return policy. During this period, the platform will protect the rights and interests of the seller, but if the corresponding operations are still not carried out after the period is exceeded, the platform will temporarily suspend the seller’s account as a punishment. If the seller adjusts the return fee on its own, the platform will impose a penalty of 4% of the product price on the seller.
If the seller chooses to return goods free of charge within 30 days or 60 days, then within this period, if the seller returns the goods but the product received is damaged, the platform can allow it. The seller only refunds part of the product amount (≤50%) to the buyer.