If we contact the buyer promptly within the seller’s delivery date and confirm that delivery cannot be made by the delivery date, we may ask you to extend the delivery date. So how do you extend the delivery date? There are two situations:
1. If the buyer does not place an order, the seller can change the delivery time of the product.
Log in to the backend, click “I want to sell” – “Manage Online Wholesale Products” – “On Sale”, select the corresponding product information, click “Edit”, and then confirm the “Delivery Time” and other product information. After editing, click [Send]. You can also use the Manage Products in Bulk tool to change product delivery dates in bulk.
2. If the buyer orders payment, the buyer needs to extend the delivery time in the background. When the buyer places an order and pays, the buyer’s order details page will display “Waiting for shipment from seller status”. “.
At the same time, there is an “Extended Delivery” button on the order details page. After the buyer and seller reach an agreement, the buyer must perform an operation in the background to extend the delivery date. There is no delayed delivery time limit , but the cumulative extension time is limited to 90 days. If the seller confirms that it cannot deliver before the delivery deadline and enters valid shipping information within that deadline, the buyer is required to extend the delivery date before the buyer’s deadline and deadline.
There is no limit on the number of delivery delays, but the cumulative extension time is limited to 90 days. The delivery date affects the purchase rate to a certain extent, so in order to improve the shopping experience, the delivery date can be set to 2 to 3 days, and the maximum number of days set is 7 working days (excluding each category)
In special cases, we cannot ship within 7 working days, we can negotiate with the buyer and Operations are performed in the background to extend the delivery time.
In general, AliExpress delivery can be delayed under special circumstances, and there is no limit on the number of delayed deliveries. , but you should also discuss with the buyer before delaying delivery, otherwise it will be easy to complain if the seller does not ship within the delivery time and does not enter. If the shipping tracking number is valid, the order will be automatically closed, the buyer will not be able to extend the delivery time, and the order payment will be returned to the buyer. This situation is called “delivery timeout” and is a “non-sales transaction” behavior of the seller. , which violates the AliExpress platform. If it is determined that the seller does not sell the product, the platform will conduct global speed sales based on the severity of the violation. The seller shall be punished by the seller’s code of conduct, which is “sell without selling”