I encountered such a problem recently. A product that was getting good orders every day was suddenly restricted from sale. Open the front link and it will show that there is something wrong with the Amazon inventory. This means that some buyers have reported that there is a problem with the product inventory, so the seller’s sales authority for the product has been restricted and requires approval before it can be restored to normal. But this product hasn’t received any negative reviews recently. Why is this happening? Or is it because the seller didn’t pay attention to details when reviewing the inventory. So what details do Amazon need to pay attention to when reviewing inventory?
1. Conduct product quality inspections, especially products with relatively complex functions, to ensure that the products can be used normally. In addition, you should also check whether the product has defects and whether there is color difference, especially jewelry products, etc.;
2. Check whether the spare parts are complete. If the buyer receives a product that is missing spare parts, it will incur a lot of expenses whether it is returning the product or replacing the spare parts from home;
3. Check the packaging. Although the packaging may be damaged during the first shipment, it should be inspected carefully before delivery. If there is a problem with the packaging, replace it with new packaging before shipping to prevent subsequent after-sales problems;
4. Labeling must be accurate, especially when shipping many different products at one time or mixing them. , be sure to pay attention to the label of the corresponding product, otherwise the above problems may occur.
5. Use reliable new packaging boxes. Some suppliers ship the goods in cartons that have been tampered with many times and have several layers of tape wrapped around them, so it feels like they could break at any time. Such packaging boxes should be replaced as soon as possible, or the supplier should be asked to use new and reliable cartons when shipping. After all, these cartons are going overseas and will inevitably hit the products inside.
As the saying goes, “The devil is in the details.” Sellers must have encountered other problems. You can ask customer service first. If the answer you get is that you don’t know the specific reason, you can only wait for the results of the audit team. Generally, this is because this batch of goods is shipped in mixed packages, so the appearance and color of the products are similar, but the models are different. There may have been a mistake in labeling, so the buyer received a different product than what they wanted.
Because the returned products can still be sold, and the buyer contacted by the site has also dealt with it, I thought nothing happened. Amazon is settling the accounts after the fall. After the audit, Amazon gave a verbal warning and did not take any other further measures. Punishment measures, but as a seller, you should prevent this from happening, so Amazon must pay attention to the above details when reviewing inventory.