Seller Dashboard (Seller Performance Table) can help sellers monitor their account performance, let sellers understand their seller performance, discounts, policy compliance, account level and total sales, etc., and urge sellers to maintain good seller services. Ensure account performance is above standards.
Seller Dashboard can help sellers check the ratings of each site on their eBay account. Currently, seller accounts are divided into three levels, from high to low: Top Rated (excellent rating) Above Standard (above standard) , and Below Standard. eBay will review the seller’s account level on the 20th of each month. If the seller’s number of transactions in the previous three months reaches 400, only the account performance in the past three months will be reviewed. If the number of transactions in the account in the previous three months is less than 400 pen, review the account performance over the past year.
Log in to your eBay account, enter the “My eBay” page, click the “Account” tab, and click the “Seller Dashboard” hyperlink in the list on the left side of the page, that is You can enter the seller performance table page.
1. Transaction defect rate (bad transaction rate)
The assessment indicators of bad transaction rate include two items: the seller cancels the transaction due to reasons (out of stock and unresolved disputes.
If the seller fails to handle the buyer’s dispute in a timely manner or the buyer is dissatisfied with the seller’s handling results and escalates the case to the eBay platform, requiring eBay platform to intervene, and eBay determines that the case result is the seller’s dispute, the transaction will be counted Into the seller’s bad transaction rate
2. Late shipment rate (shipping delay rate)
There are only two levels for shipping delays, namely Above Standard (above standard) Top Rated. The highest rating.
Although the shipping delay rate will not cause the seller’s account level to be reduced to Below Standard, the seller still needs to improve the on-time delivery rate of the goods, because this indicator will not only affect the account’s exposure If the shipping delay rate is too high, eBay may force the online product to extend its handling time
As long as the seller meets one of the following three conditions, the transaction will not be processed Being included in the logistics delay, the seller ships the goods within the processing time and uploads a valid logistics tracking number with A-Scan information. The buyer indicates in the feedback that the goods have been received on time: the goods were delivered within the estimated delivery time. .
3. Cases closed without seller resolution (unresolved dispute rate)
Unresolved disputes are a separate assessment, and there are only two levels, namely Below Standard. ) and Top Rated (Excellent Rating), as shown in the figure below. Once the standard is exceeded, the seller’s account will drop to Below Standard (below standard). It can be seen that eBay attaches great importance to the buyer experience, so once the buyer initiates a case, the seller will be rewarded. It must be dealt with actively.
4. Tracking uploaded on time and validated (single number upload rate)
The assessment time is 3 months, for all transactions sent to the United States, regardless of The size of the transaction will be included in the assessment. If this indicator does not meet the standard, it will not affect the sales volume, but it will cause the seller’s rating to fail to reach Top Rated (excellent rating)
If all the above criteria are excellent. Through this, eBay sellers can not only obtain the big gold medal of outstanding rated sellers, but also qualify for a 10% transaction fee rebate when certain conditions are met, and there will be a tired mark on each listing in the buyer’s search results page.