During the operation of the seller’s store, you may have encountered the phenomenon that the account was closed due to some operations that were inconsistent with the rules of the Wish platform. The occurrence of this kind of problem will have a great impact on store sales, so sellers should file a complaint as soon as possible and solve the problem as soon as possible. The following is an explanation of how to appeal after your Wish account has been blocked and your application failed. I hope it can help everyone.
1. The premise of the appeal is that the seller is a reasonable and regular operator, and there is no serious violation of the Wish platform regulations in the store operation, such as deliberately selling imitation goods, fraudulent orders, and the return rate exceeds three times. 30% or more, etc.
2. There are several situations where accounts are blocked: high return rate, high delayed shipment rate, high imitation rate, other illegal products, associations, etc.
3. How to appeal for failed Wish application: First of all, the appeal should begin by admitting the mistake and sincerely apologizing to show that the seller wants to solve the problem. Secondly, write down the reasons for the account being closed in as much detail as possible, and propose solutions to the reasons. Take an account being shut down due to logistics reasons as an example: When making an appeal, the seller must attach a screenshot of the logistics information to prove that the seller’s delivery was not delayed and that it was the distributor who caused the delay, in order to prove that the seller did not engage in illegal operations. Next, for the problem of delivery delays, sellers should provide practical solutions, such as increasing the number of distributors, finding nearby factories to prepare goods in advance, adding delivery warehouses, shipping 12 hours in advance, and indicating their intentions. Enable methods such as Wish Express to reduce the number of delayed shipments. If the account is canceled due to other types of problems, you can refer to the example of logistics delay to write a complaint.
4. Notes on how to appeal a failed Wish application: During the appeal process, sellers should try their best to use clear numbers to explain the perfect measures, such as what methods are used to advance the delivery time by 1-2 days. , or the delayed shipment rate improved by 10%, etc. The number of proposed solutions to problems is generally 4-7, which are concise and feasible. In your concluding remarks, you should sincerely express that similar mistakes will not occur again in the future, and hope to receive news of a successful appeal as soon as possible.
The above is how to lodge a complaint if Wish application fails. I hope the examples or corresponding measures in it can really help sellers who want to appeal, resume store operations as soon as possible, and also prevent other sellers from avoiding the problem. The account mentioned in this article has been closed.