Introduction to delivery failure policy
Except for factors such as package cancellation, customer refusal to pay, incorrect delivery address, etc., a package has multiple delivery opportunities based on the actual situation in the delivery area. If the package exceeds the limit or other special reasons , such packages will be marked as delivery failed.
Goods that fail to be delivered will be returned to the local reverse center. Goods that pass the quality inspection will enter the secondary sales process (except Singapore). The returned goods will be selected according to the merchant’s “return value-added service” (return to merchant, Wuyoubao, local destruction) to make arrangements
Reasons for delivery failure
The recipient is not at home
The address is incomplete, the phone cannot be connected, and the delivery cannot be made Reached the buyer
Incorrect signatory information
The buyer refused (the buyer felt that the delivery time was long, refused to pay when cash on delivery, and did not acknowledge the purchase)
Quality Inspection Process
Reverse center receives products that have failed to be delivered, and checks by comparing the order and product description details page:
Whether there are product quality problems
< p>Comply with the product description (description/picture/product specification/color)
Whether the product is wrong
Whether parts or parts of the product are missing
Whether the product is prohibited Restricted shipment category (directly deemed to have failed the quality inspection)
Whether the standard packaging box of the product is intact
Article source: The content comes from Lazada University, for cross-border learning and exchange purposes only. , the ownership of knowledge modules and files belongs to Lazada.