Wish is the fastest platform for selling products. If merchants comply with their obligations, they will not be affected by fines or violation policies imposed by the platform.
Article 1: Merchants shall always provide true and accurate information to Wish.
The information that merchants enter into the Wish platform shall be true and accurate. The products listed shall be true and accurate, including but not limited to images, inventory and prices. Product images should accurately depict the products being sold. Product descriptions should not include content that is inconsistent with the product images.
Article 2: Merchants shall ensure that orders are delivered to users as quickly as possible.
Users always expect to receive the ordered products/services as soon as possible. Merchants shall ensure that orders are delivered to customers as quickly as possible. Completion method: Fulfill orders promptly; use reliable and efficient delivery methods.
1. Registration
(1) The information provided during registration must be true and accurate.
If the account information provided during registration is inaccurate, the account may be suspended.
(2) Each entity can only have one account.
If a company or individual has multiple accounts, multiple accounts may be suspended.
2. Product Listings
(1) The information provided during product upload must be accurate.
If the information provided for a listed product is inaccurate, the product may be removed and the corresponding account may face fines or suspension.
(2) The sale of counterfeit products is strictly prohibited on Wish.
Listing counterfeit products on Wish is strictly prohibited. If a merchant puts counterfeit products for sale, those products will be removed and their account will face fines and possible suspension.
(3) Products must not infringe on the intellectual property rights of other parties.
The images and text information of the products must not infringe on the intellectual property rights of others. This includes but is not limited to copyrights, trademarks, and patents. If a merchant uploads a product that infringes on the intellectual property rights of others, the product will be removed and their account may be suspended or terminated.
If a merchant repeatedly infringes on the intellectual property rights of others, the account will face the risk of suspension or termination.
(4) Products must not lead users away from Wish.
If a merchant lists products that encourage users to leave Wish or contact stores outside the Wish platform, the products will be removed and the merchant’s account will be suspended.
(5) Duplicate products are strictly prohibited.
Listing multiple identical products is strictly prohibited. Products of the same size must be listed as one product. Duplicate products may not be uploaded. If a merchant uploads duplicate products, the products will be removed and the merchant’s account will be suspended.
(6) Modifying an original product to a new product is prohibited.
If a merchant modifies an original product to a new product, the product will be removed and the merchant will be at risk of being penalized or suspended.
(7) Product listings may not include prohibited items.
Prohibited items may not be listed on Wish. If a merchant lists a prohibited item, the product will be removed and the merchant will be at risk of being suspended.
3. Product Promotions
Wish may promote a product at any time. Merchants may be in violation of the following policies if the pricing, inventory, or details of a product are inaccurate.
(1) You may not raise prices or shipping costs for promoted products.
You may not raise prices or shipping costs for promoted products.
(2) You may not reduce inventory for promoted products.
You may not reduce inventory for promoted products.
(3) Stores that ban promoted products may be fined.
If a store bans promoted products with a total transaction volume of more than $500 in the past 9 days, the store will be fined $50.
4. Intellectual Property
Wish has a strict zero-tolerance policy against counterfeit products and intellectual property infringement.
If Wish determines in its sole discretion that you are selling counterfeit products, and you agree not to limit Wish’s rights under this Agreement or at law, Wish may unilaterally suspend or terminate your selling privileges or withhold or forfeit any payments due to you.
(1) You may not sell counterfeit products.
Selling products that imitate or allude to the intellectual property of another party is strictly prohibited. If a merchant lists counterfeit products for sale, those products will be removed and their account will be fined and may be suspended.
(2) Selling products that infringe the intellectual property of another entity is strictly prohibited.
Product images and text must not infringe the intellectual property of other parties. This includes but is not limited to copyrights, trademarks, and patents. If a merchant lists products that infringe the intellectual property of another party, those products will be removed and their account will be fined and may be suspended.
(3) Merchants are responsible for providing proof of authorization to sell the product.
If the product is counterfeit or infringes on intellectual property rights, it is the merchant’s responsibility to provide proof of authorization to sell the product.
(4) Providing inaccurate or misleading evidence of authorization to sell is strictly prohibited.
If a merchant provides false or misleading evidence of authorization for a product for sale, their account will be suspended.
(5) Fines will be imposed for counterfeit or intellectual property infringing products.
Review all products for counterfeit and intellectual property infringement. If a product is found to violate Wish’s policies, it will be removed and all payments will be withheld. Merchants may be fined $1 for each counterfeit product.
(6) Counterfeit Penalties for Approved Products
After a merchant changes a product name, product description, or product image, the approved product will be reviewed again to see if it is a counterfeit or infringes on intellectual property rights. During the product review period, the product will be sold normally. If a product is found to violate Wish’s policies after editing, the merchant may be fined $100. The product will be removed and all payments will be withheld.
5. Fulfilling Orders
Last updated: April 17, 2017.
Accurate and prompt order fulfillment is the top priority for merchants so that they can receive sales payments.
(1)All orders must be fulfilled within 5 days.
If an order is not fulfilled within 5 days, it will be refunded and the related products will be removed from the shelves.
(2) If the merchant refunds a very high number of orders due to policy 1), its account will be suspended.
The automatic refund rate refers to the ratio of the number of orders automatically refunded due to policy 1) to the total number of orders received. If this ratio is very high, its account will be suspended.
(3) If the merchant’s fulfillment rate is very low, its account will be suspended.
The fulfillment rate is the ratio of the number of fulfilled orders to the number of received orders. If this ratio is too low, its account will be suspended.
(4) Orders that meet the Confirmed Delivery Policy must be delivered by a logistics service provider that is recognized by the platform and can provide last-mile logistics tracking information.
Requirements:
① The order must be fulfilled within 7 days and have valid tracking information.
② The order must be delivered by a logistics service provider that is recognized by the platform and can provide last-mile logistics tracking information.
③ The order must be confirmed as delivered by a logistics service provider recognized by the Confirmed Delivery Policy within 30 days of fulfillment.
Merchants who fail to meet the requirements will face the risk of suspension of transactions.
6. User Service
(1) If the store’s refund rate is too high, the account will be suspended.
The refund rate refers to the ratio of the number of refunded orders to the total number of orders in a period of time. If this ratio is extremely high, the store will be suspended. A refund rate below 5% is normal.
(2) If the store’s return rate is very high, its account will be suspended.
The return rate refers to the ratio of the number of returned orders to the total number of orders received in a period of time. If this ratio is particularly high, the store will be suspended. A return rate below 0.5% is normal.
(3) Abuse of user information is strictly prohibited.
Abusive behavior and language towards Wish users is strictly prohibited, and Wish has a zero-tolerance attitude towards such behavior.
(4) It is strictly prohibited to ask users to bypass Wish payment.
If a merchant requires a user to pay on a platform other than Wish, their account will be suspended.
(5) It is prohibited to direct users away from Wish.
If a merchant directs a user to leave Wish, their account will be suspended.
(6) It is strictly prohibited to require users to provide personal information.
If a merchant requires users to provide personal information such as payment information, email address, etc., their account will be suspended.
(7) Customer issues will be handled by Wish.
Wish is the first contact for handling customer issues.
7. Refund Policy
Last updated: April 17, 2017.
(1) Orders refunded before fulfillment is confirmed are not eligible for payment.
If an order is refunded before shipment is confirmed, the order is not eligible for payment. Orders that have been confirmed shipped before the refund is generated are eligible for payment.
Merchants are allowed to appeal these refunds.
(2) All orders refunded by the merchant will not be eligible for payment.
If the merchant refunds an order, the merchant will not be paid for the order.
Merchants are not allowed to appeal these refunds.
(3) Merchants are responsible for all refunds for orders that lack valid or accurate tracking information.
If the tracking information for an order is invalid, inaccurate, or lacks such information, the merchant must bear the full cost of refunding the order.
Merchants are allowed to appeal these refunds.
(4) Merchants are responsible for all refunds for orders that are confirmed to be delayed.
If the confirmed fulfillment date is more than 5 days after purchase, the merchant is responsible for 100% of the refund of the order.
Merchants are allowed to appeal these refunds.
(5) Merchants are responsible for 100% of the refund for orders with excessively delayed delivery times.
If an order is not confirmed delivered X days after the order was placed, the merchant will be responsible for 100% of the refund costs.
Merchants are allowed to appeal these refunds.
(6) Merchants are responsible for all refund costs due to size issues.
If the customer requests a refund due to size issues, the merchant will be responsible for all refund costs.
Merchants are allowed to appeal these refunds.
(7) Merchants are responsible for all refund costs for orders where the merchant engages in fraudulent activities.
If the merchant engages in fraudulent activities or evades revenue share, the merchant will be responsible for all refund costs for fraudulent orders.
Merchants are allowed to appeal these refunds.
(8) Merchants are responsible for all refund costs due to damaged goods upon delivery.
If a refund is required due to damaged goods upon delivery, the merchant will be responsible for all refund costs.
Merchants are allowed to appeal these refunds.
(9) The merchant is responsible for all refund costs due to the product not being as described.
If a refund is issued due to the product not being as described, the merchant is responsible for all refund costs.
Tip: Product images should accurately depict the product being sold. Inconsistencies between product images and product descriptions may result in refunds for not being as described.
Merchants are allowed to appeal these refunds.
(10) If an account is suspended, the store is responsible for all refunds.
If a refund occurs during the merchant account suspension, the merchant is responsible for all refund costs.
Merchants are not allowed to appeal these refunds.
(11) For products with extremely high refund rates, the merchant will be responsible for all refunds in any case.
Merchants will receive a violation warning for each product with an extremely high return rate. Going forward, the merchant will be responsible for all refunds for all orders for that product. In addition, refunds will be deducted from the last payment. Refund rate refers to the ratio of the number of refunded orders to the total number of orders in a certain period of time. A refund rate below 5% is acceptable.
Depending on the specific refund rate, the product may be removed from Wish. Products with high refund rates that are not removed by Wish will be re-evaluated regularly. If the product maintains a low refund rate, the merchant will no longer be responsible for all refunds for the product under this policy.
Merchants are not allowed to appeal these refunds.
(12) For products determined to be counterfeit, the merchant will be responsible for 100% of the refund.
The Wish platform prohibits the sale of counterfeit products. Products that infringe intellectual property rights will be directly removed and the merchant will be responsible for 100% of the related refunds.
Merchants are allowed to appeal these refunds through counterfeit violations.
(13) Merchants will be responsible for 100% of the refunds for delivery to the wrong address.
If a refund is generated due to the product being delivered to the wrong address, the merchant will be responsible for 100% of the refund.
Merchants are allowed to appeal these refunds.
(14) Merchants are responsible for 100% of the refund for any incomplete orders.
Merchants are responsible for 100% of the refund for any incomplete order. An incomplete order is one where the merchant did not deliver the correct quantity of the product or did not deliver all of the components of the product.
Merchants are allowed to appeal these refunds.
(15) Merchants are responsible for all refunds for packages that are returned to the shipper.
Merchants are responsible for 100% of the refund if a delivery fails and the carrier returns the item to the sender.
Merchants are allowed to appeal these refunds.
(16) Merchants are responsible for all refunds for low-rated products.
Merchants will receive a violation notice for each product with an extremely low average rating. Merchants are responsible for 100% of the refund costs for all future orders for that product and back to the last payment. Based on the average rating, the product may be removed from Wish. Products with low average ratings that are not removed will be re-evaluated periodically. If the product’s rating is no longer low, the merchant will no longer be responsible for 100% of the refund according to the policy.
Merchants are not allowed to appeal these refunds.
(17) Merchants are responsible for 100% of the refund costs for any order where the customer did not receive the product.
If the package tracking record shows that the package was delivered, but the customer did not receive it, the merchant is responsible for 100% of the refund costs.
Merchants are allowed to appeal these refunds.
(18) Merchants are responsible for 100% of the refund costs if the order is shipped by a non-Wish approved shipping partner. If an item is shipped by an unacceptable carrier, the merchant is responsible for 100% of the refund.
Merchants are not allowed to appeal these refunds.
(19) Merchants will not be able to receive money for refunded orders if the store’s refund rate is too high.
If the store refund rate is too high, the merchant will be 100% responsible for all future refund orders. When the store refund rate improves and is no longer a high refund rate, the merchant will assume normal refund responsibilities according to the refund policy.
Merchants are not allowed to appeal these refunds.
8. Account Suspension
After suspension, the following will happen to the account:
(1) Account access is limited.
(2) The store’s products are no longer allowed to be sold.
(3) The store’s payments will be held for three months.
(4) Due to serious violations of Wish policies, the store’s sales will be permanently withheld.
(5) The store is responsible for 100% of any refunds.
The reasons for account suspension include but are not limited to the following:
(1) Asking for customer personal information.
If a merchant asks customers for their personal information (including email addresses), the merchant account will be at risk of being suspended.
(2) Asking customers to remit money.
If a merchant asks users to remit money directly, the merchant account will be at risk of being suspended.
(3) Providing inappropriate user services.
If a merchant provides inappropriate user services, the merchant account will be at risk of being suspended.
(4) Deceiving users.
If a merchant is deceiving users, their account is at risk of being suspended.
(5) Requiring users to visit stores other than Wish.
If a merchant requires users to visit stores other than Wish, the merchant account is at risk of being suspended.
(6) Selling counterfeit or infringing products.
If a merchant’s store is selling counterfeit or infringing products, the merchant account is at risk of being suspended.
(7) Violating Wish merchant policies.
If a merchant exploits Wish policies to make their own profits, the merchant account is at risk of being suspended.
(8) Associated account suspension.
If a merchant’s store is associated with another suspended account, the merchant account is at risk of being suspended.
(9) High refund rate.
If a merchant’s refund rate is too high, the account is at risk of being suspended.
(10) High automatic refund rate.
If a merchant’s automatic refund rate is too high, there is a risk of suspension.
(11) High chargeback rate.
If a merchant’s store has an unacceptably high chargeback rate, the merchant’s account is at risk of being suspended.
(12) Duplicate account registration.
If a merchant has registered multiple accounts on Wish, the merchant’s account is at risk of being suspended.
(13) Using unverified tracking numbers.
If a merchant’s store has a large number of tracking numbers without valid tracking information, the merchant’s account is at risk of being suspended.
(14) The store is sending empty packages to users.
If a merchant sends empty packages to users, their account is at risk of being suspended.
(15) Using fake tracking numbers.
If a merchant uses a false tracking number, the merchant account is at risk of being suspended.
(16) Sending packages to the wrong address.
If a merchant store has too many orders shipped to the wrong address, it is at risk of being suspended.
(17) High delayed shipment rate.
If a merchant has a high rate of delayed shipment orders, the merchant is at risk of having its account suspended.
9. Payment Policy
For orders marked shipped before October 11, 2017:
The order will become payable immediately once the logistics service provider confirms delivery, or 5 days after the user confirms receipt. If the order is not confirmed delivered, it will become payable after 90 days.
For orders marked shipped after October 11, 2017:
The order will become payable immediately once the logistics service provider confirms delivery, or 5 days after the user confirms receipt.
Orders may also qualify for fast payouts based on the carrier that shipped the order.
Level 1: Wish Express orders become payable once the carrier confirms delivery or 45 days after the carrier confirms shipment.
Level 2: Orders shipped with a Level 2 carrier become payable 45 days after shipment confirmation.
Level 3: Orders shipped with a Level 3 carrier become payable 75 days after shipment confirmation.
Level 4: Orders shipped with a Level 4 carrier become payable 90 days after shipment confirmation.
If an order is shipped with a carrier that is not in the Shipment Selection Wizard and has not been confirmed delivered, the order will become payable 90 days after the carrier confirms shipment.
If the order is not confirmed shipped by the carrier, the order will become payable 120 days after the merchant marks it shipped.
Order Confirmed Shipment: When the package receives the first tracking information.
Order delivery confirmation: The logistics service provider or user confirms delivery.
The following is the English reference version of the relevant policy, which interested readers can refer to.