Q: How many versions of the platform client are there? How do domestic suppliers browse and view them?
A: The Jollychic platform client is divided into mobile and web versions. Domestic suppliers can search for “Iolychie” in the mobile application market to download. The default version is English. After downloading, you can switch to Traditional Chinese in the software settings (Apple’s iPhone, iPad and Android systems have corresponding versions available for download). Web address: wwjollychic.com
Q: Does the platform have any restrictions on product categories? How do suppliers select products?
A: At present, the platform operates in all categories, and the main categories include men’s/women’s clothing, shoes and bags, accessories, household stationery, maternal and child toys, body and skin care, 3C electronics, smart products, etc. After the seller settles in, the corresponding BD/buyer of Zhiyu will give professional product selection suggestions to assist the seller in product selection.
Q: Is there a fee for suppliers to settle in?
A: Jollychic adopts a cross-border retail self-operated model, and suppliers settle in the platform as suppliers. The cooperation between the two parties does not require any stationing fees, sales commissions, or operating and promotion costs. Zhiyu has the right to set prices and promote sales for the products.
Q: Is the shipment sent directly to overseas customers or Zhiyu warehouses? Are there any requirements for delivery time? What is the mode of transportation?
A: The supplier ships directly to the domestic warehouse designated by Zhiyu, and the shipment must be completed within the specified time after the backend receives the order. Overtime shipment will cause the product to be automatically removed from the shelves, and will also affect the supplier rating. It is recommended to choose Zhiyu’s cooperative express delivery for transportation, and other express delivery methods can also be selected on the premise of ensuring timeliness.
Q: How do suppliers set prices?
A: At present, the Jollychie platform adopts a self-operated model, and suppliers enter the platform as suppliers. Therefore, suppliers only need to provide the platform with a supply price that includes basic gross profit. The front-end price will be automatically calculated and generated by the back-end algorithm based on the supply price, and the platform will make appropriate adjustments based on the sales performance of the product.
Q: How does the platform settle the payment? How long is the settlement cycle?
Answer: At present, the platform and suppliers settle in RMB, and the payment is made to the public account of the supplier company; the settlement cycle is monthly (i.e. the current month settles the payment of the previous month), and the supplier submits the settlement application in the background system according to the account period
Q: What language is used to upload the goods? What language is the background operating system?
A: The background operating system is a full Chinese interface; when uploading goods, you only need to fill in the relevant product name, description, attributes, specifications and other information in Chinese, and the background will be uniformly translated into English by the platform (capable suppliers can fill in the English title and description by themselves to speed up the review and listing speed, and do not use translation software to translate directly).
Q: What are the requirements for the uploaded product pictures? Are there any requirements for models?
A: The minimum pixel requirement for product pictures is 900×1200, and the production and display of pictures need to be strictly in accordance with the platform’s different requirements for pictures of various categories of goods: the platform only allows the use of foreign model pictures, and all Asian model pictures must be processed according to the platform standards before they can be uploaded and used.
Q: Do all uploaded products need to be reviewed by the platform? How long does the review usually take?
Answer: Every product uploaded by the supplier must pass the review of the platform before it can be finally put on sale. The usual process is “initial review of product selection → picture review – + copywriting review, translation confirmation and listing”. Depending on the situation of the product and the accuracy of the information uploaded by the supplier, it usually takes 3 to 5 working days. If the review of any link fails, the supplier needs to revise it and submit it for review again.
Q: Do suppliers need to do promotion and drainage work? How to apply for platform promotion activities?
Answer: The Jllychic platform is a self-operated model. Suppliers do not need to do promotion and drainage (no operating costs), but only need to ensure the supply and quality of goods. At present, promotional activities are divided into two categories: daily price reduction promotions and event special page promotions. Daily price reduction promotions are reported to the purchasing staff after the merchant modifies the price in the background, and then the operation is responsible for product selection and promotion.
The special event is selected by the BD/buyer according to the theme of the event. The supplier provides relevant event materials and product lists, and the supplier does not need to take the initiative to report.
Q: In terms of after-sales, if overseas customers have after-sales issues such as returns and refunds, how does the platform solve them?
A: Jollychic platform has a dedicated overseas customer service team to handle after-sales and disputes. For returns and refunds caused by product quality or inconsistency with description, the platform will deduct money from the supplier according to the actual situation and conduct quality inspections on the products involved in the warehouse one by one. If the return and refund is caused by the customer’s own reasons, the platform will bear the responsibility.