Click “Order” → “History” menu in Wish backend to jump to the historical order list interface.
1. Check order status
The “State” column in the order history list is the order status column. There are many order statuses, and three examples are given below to illustrate.
?SHIPPED: Marked as “shipped”. That is, the logistics tracking number has been filled in.
?REFUNDED BY WISH FOR MERCHANT: Refunded by Wish. Click to view the refund reason.
?CANCELLED BY WISH (FLAGGED TRANSACTION): The order was canceled by Wish (high risk). Click to view the refund reason.
2. Refund order appeal
For orders that have been refunded, the appeal entry is as follows: “Historical Orders”, find the refunded order → “not eligible for payment”.
Note: After initiating an appeal, related operations can be centralized through the “Account” → “Appeal” menu in the upper right corner of the Wish backend.
3. Contact the user
If there is a problem with the order delivery, you can contact the user for communication and confirmation. The path is “Historical Orders” → find the corresponding order → “Measures” → “Contact” User”.
Problem type:
?There is a problem with the shipping address and the product cannot be delivered.
?The package has arrived at the local post office and the customer can pick it up.
?For overweight packages, the order will be delivered in 2 to 3 separate packages.
?The user needs to pay the relevant taxes (tariffs) for customs clearance.
?There is a problem with the shipping address and the product has been returned to the sender.
?The package was lost in transportation and the product has been resent to you.
?The item was destroyed during delivery and a new item has been resent.
4. Quick entry to customer issues
A quick entry to customer issues is provided in the historical orders. The path is “Historical Orders” → find the corresponding order “Open Tickets” → click Tickets ID.