After the GCID trademark registration, if the follower ignores the warning email, we can also place a test order and then complain to the Amazon platform to ask the platform to help drive away the follower.
The specific steps are as follows: Use the buyer account that comes with the seller account (the seller account is also the buyer account) to place a test order in the follower’s store. After receiving the shipment from the follower, complain to the platform that the physical product does not match the description based on the difference between the follower’s product and your own product. After verifying the content of the complaint, the platform will delete the follower’s product and the follower will be driven away.
In order to speed up the handling of complaints and minimize losses, sellers should do the following before placing a test order and filing a complaint.
You need to use the buyer account that comes with your own seller account to purchase the follower’s product.
The delivery address of the test order should be set to the local address of the site, otherwise the follower may not deliver the goods out of caution. The recipient can be a friend or acquaintance who can assist in receiving the goods.
The test order should be placed quietly, when the follower is not alert, to avoid arousing suspicion. After the follower ships the goods, follow up on the shipping status. Once it shows that the goods have been delivered successfully, use the order number (OrderID) to complain to the Amazon platform.
In order to get a quick response from Amazon customer service, the complaint email should include the ASIN code, Seller ID, a brief description of the infringement, order number, product pictures, difference description, etc. It is necessary to clearly state the difference between the product you sell (the product in the product description) and the follower’s product, and the most obvious difference should be presented in the picture to prove that the actual product does not match the description.
After placing a test order and successfully filing a complaint, the follower’s product has been deleted, and the seller can apply for a refund for the test order.