For cross-border e-commerce sellers, damaged international postal parcels are a common but headache-inducing problem. Damaged parcels can lead to customer dissatisfaction, loss of goods and profits, and even affect the reputation of merchants. This article will introduce the causes, countermeasures, and prevention methods of damaged international postal parcels to help sellers better deal with this problem.
1. Causes of damaged international postal parcels.
Rough handling during transportation: International parcels may undergo multiple loading and unloading, transshipment, and stacking during transportation, and improper handling may cause parcel damage. For example, parcels may be dropped, thrown, crushed, or hit.
Inappropriate packaging: Insufficient or inappropriate packaging materials may cause parcels to be damaged during transportation. If the packaging is not sufficient to provide adequate protection or cannot prevent impact and squeezing, the goods in the parcel are susceptible to damage.
Customization and security inspection: International parcels may be opened and inspected during customization and security inspections in transit countries, which may cause the packaging to be damaged.
2. Measures to deal with damaged international postal parcels.
Notify the logistics service provider in time: Once the parcel is found to be damaged, the seller should contact the logistics service provider immediately and provide detailed information about the damage. Evidence such as photos and damage reports may be required upon request from the logistics company.
Retain packaging materials and goods: Sellers should retain damaged packaging materials and goods for inspection by logistics service providers or insurance companies. Such evidence will help resolve claims and investigate causes.
Apply for claims and insurance compensation: If the damage to the package exceeds the acceptable range, the seller can file a claim with the logistics service provider or insurance company. Provide sufficient evidence and relevant documents to ensure the smooth progress of the claim application.
Third, how to prevent damage to international postal parcels.
Choose appropriate packaging materials: Use durable packaging materials such as foam, bubble film, cushioning cardboard, etc. to provide better protection. Ensure that there is sufficient packaging material and use appropriate packaging techniques such as filling gaps and strengthening fragile parts.
Multiple packaging: For particularly fragile or expensive goods, consider using multiple layers of packaging to provide additional protection. For example, put the goods in an inner box and then in an outer box.
Mark fragile: Clearly mark the fragile nature of the goods on the package to remind logistics personnel to handle the package with care.
Choose a reliable logistics service provider: Choose an experienced and reputable logistics service provider who has better ability to handle and protect packages.
Purchase shipping insurance: Consider purchasing appropriate shipping insurance to obtain compensation when the package is damaged or lost. Understand the details and coverage of the insurance policy, and choose the appropriate insurance type according to your needs.
Conclusion: International postal package damage is a common problem faced by cross-border e-commerce sellers. By notifying logistics service providers in a timely manner, applying for claims and insurance compensation, and taking preventive measures, sellers can better deal with package damage issues. By choosing appropriate packaging materials, multiple packaging, marking fragile items, choosing reliable logistics service providers, and purchasing shipping insurance, sellers can minimize the risk of package damage, protect the interests of goods and customers, and enhance user experience and trust.