Postal tracking of international parcels is one of the problems that cross-border e-commerce sellers often encounter during the logistics and transportation process. Sometimes, sellers may encounter situations where they cannot query the status or update of their parcels, which brings troubles to the visibility and smooth delivery of transportation. This article will explore the reasons and solutions for the inability to query international parcel postal tracking to help sellers better deal with this problem.
First, you need to understand some background knowledge about postal tracking of international parcels. International parcels will pass through multiple postal and logistics links during transportation, including post offices in the country of shipment, transshipment centers, and post offices in the destination country. During this process, the status and location information of the parcel is usually recorded and updated so that sellers and buyers can track the progress of the parcel’s transportation.
However, sometimes international parcel postal tracking cannot be found. Here are some reasons that may cause this:
Postal system delays in updating: The postal system may have delayed updating of parcel status. This may be caused by system failures, data synchronization issues, or manual processing delays. Therefore, the query results may not be updated in time until the parcel arrives at the new processing point.
International transshipment links: During the international logistics process, the parcel may need to pass through multiple transshipment centers and post offices in different countries. During these links, postal query results may be affected due to differences in logistics network complexity and transportation efficiency. Sometimes the latest information may not be available during the transit process.
Custom customs clearance delay: International parcels may need to go through a custom customs clearance procedure after entering the destination country. The timeliness of the custom customs clearance procedure may vary depending on the regulations, processes and workload of each country. Therefore, the latest status of the parcel may not be available during the custom customs clearance process.
For the problem that international parcels cannot be tracked by postal services, here are some solutions and suggestions:
Wait for a while: Sometimes the postal query system is just temporarily delayed. Sellers can wait for a while before querying. Usually, the status of the parcel will be updated later.
Multiple query channels: Use multiple different query channels, such as the official website of the post office, a third-party logistics tracking platform, or the online tracking tool of the transporter. This can increase the accuracy and reliability of the query and obtain more comprehensive information on the status of the parcel.
Contact the logistics service provider: If the status of the parcel has not been updated for a long time, the seller can contact the relevant logistics service provider, such as the post office or the transportation company. They may be able to provide more detailed information and help solve the problem.
Provide customer support: If the buyer asks the seller about the package status, the seller can provide the buyer with an accurate and detailed response. Try to explain to the buyer the possible delays and reasons for unavailable tracking during international package transportation to maintain good communication and customer relations.
In summary, the situation where international parcel postal tracking cannot be found may be caused by delayed updates of the postal system, international transit links, and custom customs clearance delays. It is important for sellers to understand these reasons and take corresponding solutions. By waiting for a period of time, using multiple tracking channels, contacting logistics service providers, and providing customer support, sellers can better deal with the problem of unavailable tracking of international parcel postal tracking and provide a good customer experience.