Shopee platform integrates the best logistics service providers in the six major local markets in Southeast Asia to form an optimal combination and build its own cross-border logistics system, namely Shopee Logistics Services (SLS). Sellers only need to send the package to any warehouse of Shopee in Shanghai, Yiwu, Quanzhou and Shenzhen after placing an order, and the subsequent international (inter-regional) logistics will be completed by Shopee Logistics Services. In this way, the seller’s logistics costs will be reduced and the logistics risks in the purchase behavior will be minimized.
Incubation.
Shopee provides consulting services to sellers for incubation and matches them with corresponding account managers. Targeted consulting services help sellers quickly familiarize themselves with the platform’s operating rules and local market conditions, and efficiently stimulate the seller’s potential to go overseas.
Language.
Indonesia, Thailand and Vietnam are markets with small languages. In order to eliminate the language barriers in sellers’ sales, the Indonesian, Thai and Vietnamese sites of the Shopee platform have local customer service teams to answer customer inquiries for sellers on “Liao Liao” (Shopee instant messaging tool). In addition, localized product translation services are directly provided for competitive products.
Payment.
Shopee has launched a payment guarantee plan, which can hold the payment for goods. After the transaction is successful, the payment and freight subsidy will be paid to the seller through the third-party payment partner LianLian Pay. The payment cycle is once every two weeks, at the beginning and middle of the month, and the payment amount is the order delivered before the payment date.
LianLian Pay: A domestic group headquartered in Hangzhou, it supports Shopee and has a fee rate of 0.2%~1%.