1. Buyer voluntarily deletes
The best result is that the buyer voluntarily modifies the negative review. The modification steps are as follows.
(1) Log in to Amazon
(2) Click “Your Account” and select “Your Orders”;
(3) Select the order date and click “GO”;
(4) Find your order location and click “View Order Details”
(5) Go to Your Seller Feedback and click “Remove”
(6) Select the reason for removing the review and click “Remove Feedback” to apply for Amazon to delete it.
2. Backstage application
Case contact the negative review team and explain the reason for applying to delete the negative review. Write in English. The approval rate is not high.
3. Find a service provider to delete
Contact a reliable service provider to delete a negative review. The price of deleting a negative review is about 700 yuan, or you can make the homepage without negative reviews, the price is about 50 yuan.
4. Directly contact buyers with negative reviews
Amazon’s new regulations in 2021 allow sellers to contact buyers with negative reviews. Click the “Buyer Reviews” option in the “Brand” tab in the seller’s backend, and there will be an additional “Contact Buyer” button at the end of the negative review. After clicking the “Contact Buyer” button, you will be redirected to a page where Amazon allows sellers to have two options: a full refund or exchange, and the other is to contact the buyer who left the review and clarify all product issues based on the content of his review. It should also be noted that this function is only available after the brand is registered, and the product review rating must be below four stars. At the same time, the negative reviews of the product are obtained by participating in Vine and cannot use this function. In addition, if the buyer purchases from a follow-up sale (including second-hand follow-up sales on Amazon), this operation cannot be performed. Currently, only the US site has this new feature.