In the cross-border e-commerce field, shipping performance is crucial for EBay sellers. Timely understanding of shipping status can help sellers provide better customer service, strengthen logistics management, and improve customer satisfaction. This article will introduce how EBay sellers can check shipping performance to help monitor transportation status in real time and make corresponding adjustments.
1. Use EBay order management system.
EBay provides a convenient order management system through which sellers can check the shipping performance of orders. Log in to the EBay seller backend and navigate to “Orders” or similar options to enter the order management page.
2. View order details.
On the order management page, select the order you want to query and click the order number or related link to view the order details. The order details page will provide important information about shipping performance, such as shipping date, logistics carrier, tracking number, etc.
3. Track the package.
Based on the tracking number provided in the order details, sellers can track the real-time location and transportation status of the package. There are many ways to track packages:
Logistics carrier website: Visit the official website of the carrier, which usually provides tracking tools on its homepage or tracking page. Enter the tracking number to get the latest status of the package.
Third-party logistics tracking website: Use third-party logistics tracking websites, such as 17track, Trackingmore, etc. These websites support the tracking services of multiple logistics companies. Just enter the tracking number to check the status of the package.
EBay platform tracking tool: EBay platform also provides a built-in logistics tracking tool. Sellers can directly click on the tracking number on the order details page to jump to EBay’s tracking tool page for query.
Fourth, use the online tools of logistics service providers.
Some logistics service providers also provide online tools that sellers can use to check freight performance. For example, large logistics companies such as DHL, UPS, and FedEx usually provide online tracking tools. Sellers can enter the tracking number on their official website for query.
Five, subscribe to email or SMS notifications.
Some logistics companies and tracking websites allow sellers to subscribe to email or SMS notifications to get timely updates on the shipping status of packages. Sellers can find relevant subscription options on the logistics carrier’s website or third-party tracking website and subscribe according to the instructions.
Sixth, contact the logistics carrier or EBay customer service.
If you encounter problems when checking freight performance or have special circumstances that need to be handled, sellers can directly contact the logistics carrier or EBay customer service for help. Logistics carriers and EBay customer service usually provide support and solutions to ensure the accuracy and smooth progress of freight performance.
Conclusion: EBay sellers can check freight performance by using the EBay order management system, viewing order details, tracking packages, using the logistics service provider’s online tools, and subscribing to email or SMS notifications. These methods can help sellers understand the location and transportation status of the package in real time, and provide better customer service and logistics management. In addition, in special circumstances, sellers can also contact the logistics carrier or EBay customer service for help. By making full use of these tools and resources, sellers can improve transportation efficiency, meet customer needs, and increase sales performance.