According to our experience, many novice sellers who have never been in contact with Amazon before will be very confused and don’t know how to get started when they enter the Amazon seller backend for the first time.
It is recommended that novice sellers enter the seller account name and password directly to enter the Amazon Seller University for learning after the account is successfully registered. Amazon Seller University is a set of free basic operation training courses specially made by Amazon for novice sellers, and it will be updated in real time according to the function adjustment of the backend (after entering the main page of the Amazon seller backend, search for the keyword “Seller University” in the search box in the upper right corner to find the relevant page of Seller University). After completing this training course, all novice sellers will have a complete understanding of all modules and main functions of the Amazon backend.
If you are a novice Amazon seller, after watching the video of Amazon Seller University, there are still unclear points, then you can use the search box in the backend, directly search for the corresponding keywords through the search box, and you can get the answer quickly.
If you have watched the training course and used the search box, but still have questions that you don’t understand, it is recommended that novice sellers can directly contact the Amazon seller support team, and there will be corresponding manual customer service to provide help. The steps to contact manual customer service are as follows.
The first step is to enter the main page of the seller account backend. There is a “Help” button in the upper right corner. Click it and select “Support” in the drop-down menu.
The second step is to enter the “Support” page, pull the page down, and then click “Get Support”.
The third step is to enter the “Get Support” page, select the appropriate category according to the specific problem encountered, and contact the manual customer service through “Phone”, “Email” and “Online Chat”.
Now there are many Chinese customer service staff in the Amazon seller support team. You can communicate with them directly in Chinese, and most basic operation questions can be answered. When you first contact Amazon, you can contact the Amazon seller support team more and actively seek help.
According to our team’s many years of operating experience, the above three methods can basically solve the problems of basic account operation and operation. Here I also recommend that all novice Amazon sellers follow the steps mentioned above and carefully study every functional module and data report of the Amazon backend; only by mastering the basic operation methods of Amazon can you understand more advanced operation strategies and ideas.