The Seller Scoring System is a new, comprehensive calculation system that allows sellers to run their own stores better by tracking store performance and reminding sellers of areas for improvement. At the same time, this system will give sellers more information about “my performance” indicators to improve the service level of all Shopee sellers and allow users to enjoy a better shopping experience.
The Seller Scoring System applies to all sellers on the platform. Shopee will refer to this scoring system and will give priority to inviting sellers to become Shopee Preferred Sellers if they perform well (without any scoring). With the help of the scoring system, high-quality sellers can easily stand out~
The seller scoring system is now implemented on the Shopee platform. Come and learn about the corresponding rules and improve your store performance~
Late delivery rate & uncompleted order rate
Good order completion rate and on-time delivery are important performances of high-quality stores. Therefore, the seller scoring system introduces relevant data to analyze the operation of sellers~ If in the past 30 days, either the uncompleted order rate or the late delivery rate does not meet the standard, 1 point will be scored; if both do not meet the standard, 2 points will be scored. The standards for the uncompleted order rate or late delivery rate can be referred to the table below. Sellers must pay attention to the uncompleted order rate and late delivery rate not exceeding the standards in the table below, otherwise they will be scored~
Product listing rules
Shopee store operations must comply with the relevant product listing rules. If the seller has uploaded a product that violates the regulations in the past 7 days, the seller scoring system will score 1 point.
The original intention of the seller scoring system is to help sellers identify weak links in their operations and provide opportunities for improvement. As long as sellers can take corrective measures in a timely manner, they will not be subject to more severe penalties.
Sellers need to be familiar with the operating indicators and be sure to improve the weak links before the scoring system restrictions take effect!