In fact, Amazon has many brands and categories. For users who like to buy overseas goods, Amazon is a good cross-border e-commerce platform. If consumers have something they don’t know, they need to ask customer service, so Amazon customer service is very important, so where can you find Amazon customer service?
1. Online customer service.
After entering the Amazon official website, pull to the bottom and find the “Help Center” in the “Help Center and Shopping Guide”. After clicking, you will see “Browse Help Topics”, click “Need Additional Help”, and you can see the option of “Contact Customer Service”. Then log in to the Amazon account to communicate with customer service. The seller account also needs to verify the relevant identity information, and only after verification can you find customer service. Amazon’s online customer service also has online service hours, as follows: From Monday to Friday: 9:00am to 7:30pm, Saturday and Sunday: 9:00am to 5:30pm
2. Send an email.
You can send an email at any time to find Amazon customer service, but you will get a reply within two days after sending the email, and the problem processing time is relatively slow. If the seller encounters complaints, appeals, etc., you must also find the mailbox corresponding to the problem and send it according to the requirements of the platform email.
How do merchants contact Amazon?
1. Go to the official Amazon website, open the Amazon website, and click the lowest-end Help Center.
2. Then we click on the Help Center and need other help, contact us.
3. After logging in to your account, understand the problem with the order, and then describe your problems one by one, the more specific the better.
4. Then you can choose to answer Amazon’s call or contact online customer service.
5. If Amazon needs to call, click Amazon Call, leave your mobile phone number on the new page, and then click Amazon Contact Me.
6. If you want to chat online, click Online Chat, enter your question in a new window, and start chatting.
If the problem is urgent, first contact customer service by phone, followed by online customer service, and finally email. Also pay attention to the service hours of manual customer service. If it is not during working hours, service cannot be provided, and we should flexibly choose the way to find the platform customer service.