As one of the largest e-commerce platforms in France, Cdiscount, like Amazon, allows multiple sellers to sell goods on the same product page. However, the problem of follow-selling also occurs here from time to time. If you are a Cdiscount seller and unfortunately encounter a follow-selling situation, don’t worry. This article will explain in detail how to complain about follow-selling and protect your rights.
Step 1: Open a case on the seller’s help page.
First, log in to your Cdiscount seller account and go to the “Seller Help” (Aide-Contactez-nous) section. Here, select “Vendre vos produits” (Sell your products) and click “Signaler une offre abusive” (Report abusive offers). This is the starting point for complaining about follow-selling.
Step 2: Prepare the necessary information.
Before submitting a complaint, you need to prepare the following information:
1. Cdiscount SKU: The SKU number of the product to be complained about. Make sure to provide the front-end link, name, and SKU list of the product.
2. Email records with the follower seller: Keep a record of email correspondence with the follower seller. This will help prove the rationality of the complaint.
3. EU patent certificate and brand certificate: Provide proof of brand registration in the EU, including brand certificates issued by institutions such as INPI, EUIPO or OMPI.
4. Product images and brand packaging images: Submit clear product images, ensuring that the brand name, product name, product appearance and the product’s EAN code label are clearly visible, which will help prove the uniqueness of the product.
5. Declaration of the trademark owner: Fill out and sign a declaration to prove the ownership of the brand and confirm that you are the only distributor. The declaration template can be found in the Cdiscount backend.
Step 3: Fill in the complaint form.
When submitting a complaint, please make sure to fill in the relevant information and try to avoid using Chinese. Upload the above documents and information as required on the Cdiscount website. Please note that if the information is incomplete, Cdiscount will require complete information in order to process the complaint.
Summary: The problem of follow-selling may have a negative impact on the seller’s business, but by following the steps above, you can file a complaint with Cdiscount, and you can also contact the follow-selling seller directly to protect your rights. Please be sure to provide complete evidence and documents to increase the chances of a successful complaint. Protecting the brand and product is a key step in protecting the rights of sellers. I hope this article can help you better understand how to deal with Cdiscount follow-selling issues.