1. Damaged goods
The goods received by the customer have different degrees of outer packaging (limited to the packaging of the goods themselves, such as the outer packaging of mobile phones or the goods themselves are damaged.
In this type of dispute, the risks that the seller needs to bear are: If the customer or the logistics company provides valid evidence to prove that the goods are damaged due to the seller’s responsibility, the order amount will be refunded to the customer in full.
2. Quality issues
The goods received by the customer have quality and usage problems, such as electronic equipment that does not work, poor product quality, damaged goods, etc.
In this type of dispute, the risks that cross-border sellers need to bear are: According to the evidence provided by the customer and the seller, if the goods have quality problems, it is the seller’s responsibility, and the customer has the final choice of the handling method. The customer can choose part of the Refund or return with refund.
3. Product price
Product price is what customers pay more attention to during the entire shopping process. If the product that customers have just purchased suddenly drops in price, and the price drop is not small, they will definitely feel cheated and think that the seller is not honest. In serious cases, they will complain to the seller.
4. Supply factors
Customers of cross-border e-commerce often “place orders silently”. If the seller informs the customer that there is a problem with the supply of goods after the payment is successfully made, the goods are not delivered in time or there is no stock at all, the customer will be very dissatisfied in this case, and the disputes caused by this are caused by the supply factors. Common supply problems in cross-border e-commerce mainly include out-of-stock and out-of-stock. Out-of-stock means temporary shortage of inventory, while out-of-stock means that it will be difficult to get goods in the future.