The customer still does not give a review 10 to 15 days after receiving the above email
If the customer still ignores the review 10 to 15 days after the cross-border e-commerce customer service staff sends the above email to remind the customer to leave a review, the seller does not need to be anxious. You can send another email to urge the customer, especially listing the store link or product name to clearly remind the customer. For specific communication, please refer to the following email.
Sample
Dear (customer name),
We’ve made a transaction already the other day and you purchased XXX (product name) from us. We’ve greatly appreciated your favor and hope you are satisfied with us. The detailed information of our last transaction is as below:
Item Name: XXX
Item Number: XXX
Total Deal Price: XXX
If you are now satisfied with using the item bought from us as well as our professional service to you, please click (link to review sites: XXXXXX) to leave us Positive Feedback. It’ll just take you one minute.
According to eBay rules, both selling and buying parts have rights to leave feedback and comments to each other within 60 days. Now we have already left positive feedback for you, and we are still looking forward to your voice. There are only several days left to the deadline.
If you have any problem, please don’t hesitate to tell us and we will try our best to make you satisfied.
Furthermore, leaving feedback is a very important part of the dealing and can generate better products and services of our sellers. As long as you leave us the positive feedback, you will get many privileges, eg..
Thank you again.And hope you enjoy dealing with us.
Yours sincerely,
(Your name)
Reference translation:
Dear (customer name):
We have conducted a transaction a few days ago and you purchased XXX (product name) from us. We are very grateful for your favor and hope you are satisfied with us. The details of our last transaction are as follows:
Product name: XXX
Product number: XXX
Total transaction price: XXX
If you are now satisfied with the use of our products and our professional services, please click (link to the review website: XXXXXX) and take a minute to leave us a good comment.
According to eBay rules, both buyers and sellers have the right to submit feedback and comments to each other within 60 days. Now that we have received your positive feedback, we are still looking forward to hearing from you. There are only a few days left before the deadline.
If you have any questions, please feel free to let us know and we will do our best to satisfy you.
In addition, leaving feedback is a very important part of the transaction, which can motivate our sellers to provide better goods and services. As long as you leave us a good comment, you will get many benefits, such as…
Thank you again. I hope you enjoy trading with us.
Sincerely
(Your Name)
This email is sincere enough, and I believe that all customers who have read the email should be willing to share their shopping experience and ideas. At the same time, the customer service staff sending out another evaluation request may also make the seller gain the attention of customers again, which is a very worthwhile attempt.