The following is a sample email between customer service staff and customers communicating about customs tax matters.
Sample
Dear sir / madam,
We are glad to help you with your concerns about the customs issue. We do understand that you fear possible extra fees would be charged for your order by the customs. However, we do not think that you need to worry too much about the issue.
In fact, most customs do not charge buyers extra fees for items of similar sizes or prices. However, to be honest, in some few cases, buyers are supposed to pay import taxes or extra fees in spite of small sizes or low prices. Therefore, we suggest that you consult the local customs office about the specific regulations.
If you are confronted with any other questions, please do not hesitate to contact us. We are always ready to help you.
Best regards!
(Your name)
Reference translation:
Dear sir / madam,
We are glad to help you with your concerns about the customs issue. We understand that you are concerned that customs may charge you extra for your order. However, we think you should not worry too much about this matter.
In fact, most customs do not impose additional fees for items of similar size or price. However, to be honest, in rare cases, customs require customers to pay import taxes or additional fees despite the small size or low price of the items. Therefore, we recommend that you go to your local customs office to inquire about the specific regulations.
If you encounter any other questions, please feel free to contact us. We are always ready to help you.
Best wishes!
(Your Name)