Inform customers of promotions
Sample
Dear Buyer,
Thanks for your message. Well, if you buy both of the XXX items, we can offer you a XX% discount. Once we confirm your payment, we will ship out the items for you in time.
Please feel free to contact us if you have any further questions.
Thanks 8 Best regards!
(Your name)
Reference translation:
Dear Buyer:
Thanks for your message. Well, if you buy both of the XXX items, we can offer you a XX% discount. Once we confirm your payment, we will ship out the items for you in time.
Please feel free to contact us if you have any further questions.
Thanks! Best regards!
(Your name)
2. Out of stock explanation, please understand
Sample
Dear Buyer,
We are very sorry that item you ordered is out of stock at the moment. I will contact the factory to see when it will be available again. I would like to recommend some other items of similar styles. Hope you like them too. You can click on the following link to check them out (http: //…). If there is anything I can help with, please feel free to contact me. Thanks!
(Your name)
Reference translation:
Dear customer:
We are very sorry that item you ordered is out of stock at the moment. I will contact the factory to see when it will be available again, and will keep you informed. The item provided by the following link (http://…) is similar to the style you want. You can click on the link to have a look. I hope you like it too. If there is anything I can help with, please feel free to contact us. Thank you!
(Your name)
Confirm the order
In cross-border transactions, cross-border logistics takes a long time and the freight cost is relatively high. I believe that neither customers nor sellers want to have disputes over returns and exchanges. If unnecessary disputes are caused by incorrect customer addresses or wrong products, it may cause considerable losses to the seller. Therefore, when a customer orders a product, it is very important for the cross-border customer service staff to confirm the order details with the customer before arranging the shipment.