Sellers need to track the logistics information of orders in a timely manner, find orders with logistics problems in a timely manner, and inform buyers in advance of the current status of orders and the logistics progress of the follow-up orders. At the same time, confirm with the logistics company the latest logistics status, the cause of logistics abnormalities, and how long it is expected to return to normal. If there is a reply, the seller must feedback to the buyer as soon as possible.
Communicating logistics progress in advance and discovering logistics problems in a timely manner can, on the one hand, appease buyers and let them know that sellers are paying attention to the progress of orders; on the other hand, it can nip buyers in the bud to raise logistics disputes. When there are not many orders, it is not a problem for sellers to track logistics information in a timely manner, but once the order volume reaches a certain number, coupled with the long cycle of international logistics, it becomes a long way to go to track logistics information in a timely manner. At present, large enterprises generally use third-party software, such as China Post’s border e-commerce logistics information service platform, overseas warehouse management system, etc., which can help monitor the logistics information of orders, discover problems in a timely manner and solve them.
Under normal circumstances, the parcel query address is the post office address of the buyer’s location. Sellers can also query the latest logistics information through the global logistics query platform (17TRACK). Sellers should be reminded that 17TRACK is a comprehensive website for querying logistics information in various countries or regions, but two points should be noted when using this website: on the one hand, the query is more convenient, but as an unofficial query website, it is unstable and it is recommended to be used with caution; on the other hand, the letters in the waybill number should be capitalized. For some special countries, the query of small package information is relatively complicated, such as Australia, Argentina, Brazil and Austria, etc.