There are 7 types of disputes that can be prevented during the delivery stage.
① Strict quality control must be implemented during the delivery process, and defective products must not be shipped.
② Reasonably package the products to avoid damage to the products during long-distance transportation.
③ The delivery receipt must be properly retained during the delivery process. Because it is difficult for ordinary sellers to obtain the delivery receipt for small packages, it is recommended that sellers take photos during the delivery process, including photos of the products before and after packaging, photos of the net weight and gross weight of the products before and after packaging, especially for orders with high value of goods, and can also take videos for backup. If the order covers multiple items, it is recommended that sellers take photos of the individual weighing of each item before packaging, photos of the weighing of all products before packaging, and photos of the weighing after packaging. This information can be used as effective evidence in later disputes.
④ Fill in the declared value, declared quantity and declared weight of the product truthfully. If the seller wants to underreport, he must obtain the buyer’s consent before delivery, especially for orders with higher order amounts. For example, if the value of the goods exceeds the duty-free limit of the buyer’s location, and the goods are detained or fined by the customs due to the seller’s reasons (false weight and serious under-reporting of the goods value, etc.), the buyer will file a dispute for this, and the seller will bear the responsibility.
⑤ The seller can give small gifts and small greeting cards to the buyer as appropriate. If the product details page clearly states the gift, the seller must be consistent with the product details page when shipping; if different gifts are to be sent, a message must be left in the order or confirmed by the station letter before shipping to obtain the buyer’s consent. If the seller changes the gift without authorization, if the buyer files a dispute on this ground, the seller will definitely lose.
⑥ Put the seller’s customized after-sales card with the store QR code and good reviews in the shipped package to guide buyers to make a second purchase and leave good reviews.
⑦ Choose a reliable freight forwarder for delivery. When the order is normal, the quality of the freight forwarder is not much different, mainly reflected in the price and online timeliness, but these aspects are difficult to assess the service level of a freight forwarder. Only when the order is abnormal can the seller quickly judge the quality of the freight forwarder’s service. A good freight forwarder is not only reflected in price and timeliness, but also in service. High-quality freight forwarders can often provide timely and effective feedback when handling abnormal orders.