When running a store on AliExpress, a low service score can have a negative impact on your business. The store service score reflects the buyer’s satisfaction with your store and service, so it is crucial to improve this metric. This article will explore common reasons for low service scores on AliExpress stores and provide improvement methods to help you improve your service score and achieve greater business success.
1. Lack of timely response
A common reason is that sellers fail to respond to buyers’ inquiries and questions in a timely manner. On AliExpress, buyers generally expect to receive a reply within 24 hours. If sellers fail to respond and solve problems quickly, it will reduce buyer satisfaction and may lead to negative reviews. To improve this situation, sellers need to establish an efficient customer service system to ensure that buyers’ messages are responded to in the shortest time and provide useful answers.
2. Inaccurate product description
Another common problem is inaccurate or misleading product descriptions. Buyers rely on product descriptions to understand the features and specifications of the goods. If this information is inaccurate, it may lead to buyer dissatisfaction and return disputes. To improve this, sellers should provide detailed product information, including specifications, functions, dimensions, etc., and ensure that product images are clear and realistic to reduce buyers’ doubts and misunderstandings.
3. Delayed delivery
Delayed delivery is another reason that may lead to a low store service score. On AliExpress, buyers can track the delivery status of their orders, so it is crucial to deliver on time as promised. If sellers fail to update delivery information in a timely manner or provide accurate logistics tracking numbers, buyers may lose trust and generate negative reviews. Therefore, sellers should strictly abide by delivery promises, ensure timely delivery, and maintain good communication with buyers to reduce dissatisfaction.
4. Poor after-sales service
Poor after-sales service may also lead to low store service scores. If sellers handle after-sales issues improperly, such as slow response, perfunctory work, etc., it will reduce buyer satisfaction. Actively resolving return and exchange applications and complaints is the key to winning buyers’ trust. Sellers should establish a good after-sales service system to ensure that buyers can get timely and satisfactory solutions when they encounter problems.
Reasons for low service scores on AliExpress stores can include lack of timely responses, inaccurate product descriptions, delayed shipments, and poor after-sales service. In order to improve the service score, sellers should actively take improvement measures, such as establishing an efficient customer service system, providing accurate product descriptions, shipping on time, and providing high-quality after-sales service. Through these efforts, sellers can improve buyer satisfaction, win more praise and trust, and achieve greater business success. Please keep in mind that improving the store’s service score will not only help increase sales, but also help build long-term customer relationships and bring sustainable growth to your AliExpress business.