In Southeast Asia, Lazada has emerged as one of the largest e-commerce platforms, attracting millions of users to shop every day. For Lazada sellers, getting positive reviews is not only to improve store credit, but also the key to driving sales growth. So, what are the Lazada seller review rules? How to effectively obtain reviews?
1. Detailed explanation of Lazada seller review rules.
1. Review time limit: Buyers have 7 days to give reviews after receiving the goods. During this period, sellers need to pay attention to the user’s review dynamics.
2. Review level: Reviews are divided into five levels, namely good reviews, medium reviews, bad reviews, commented, and uncommented. These reviews will directly affect the seller’s comprehensive score, and the scores correspond to 5 points, 3 points, and 1 point.
3. Comprehensive score warning: When the seller’s comprehensive score is lower than 3 points, he may face the risk of being banned from selling goods by the platform, so it is very important to maintain a good score.
4. Change of evaluation: The evaluated evaluation cannot be changed, but the seller can negotiate with the buyer, and both parties can withdraw the negative or neutral evaluation.
5. Handling of uncommented evaluation: The seller can take the initiative to contact the buyer for uncommented evaluation and carry out promotional activities to obtain positive evaluation.
II. How to effectively obtain evaluation.
1. Provide quality service: Whether before, during or after the sale, excellent service must be provided. Timely response to inquiries, fast delivery, detailed product description and picture display are the keys to improve buyer satisfaction.
2. Effective communication: Maintain good communication with buyers and respond to any problems in the order processing process in a timely manner. Let buyers feel the sincerity and care of the seller.
3. Promotion strategy: Take the initiative to contact buyers and attract buyers to make evaluations through promotional activities such as discounts, gifts, and discounts. Before delivery, ask buyers about their satisfaction by phone or message to increase the chance of evaluation.
4. Reward plan: In order to motivate buyers to make evaluations, a reward plan can be implemented. Buyers are encouraged to share their reviews by randomly selecting users who give favorable comments and giving them gifts or discounts. A reasonable reward scheme can attract buyers without placing excessive cost pressure on sellers.
Conclusion: On the whole, Lazada seller reviews are directly related to the store’s reputation and sales performance. Therefore, sellers not only need to pay attention to Lazada’s evaluation rules, but also actively strive for positive user reviews by providing high-quality services, effective communication, clever promotional strategies and creative reward plans. In this way, not only can the store’s good reputation be maintained, but it can also stand out in the fiercely competitive e-commerce market and achieve more impressive sales results. On Lazada, a prosperous e-commerce platform, sellers will be able to remain invincible in the market competition through careful management and active user interaction.