The content of simple inquiries is very limited, and it seems to be just one or two casual sentences. If more methods are not used to judge, the value of such inquiries is likely to be low. For such inquiries, salesmen should combine the method of judging the type of inquiry, first judge the authenticity and value of the inquiry, and then determine how to reply. If the inquiry type is judged to be a mass inquiry, and many companies list the inquiry as a junk inquiry, then the salesman can simply copy a reply template and handle it quickly. However, if the customer is a real customer after analysis, then it should be treated with care. The following is a simple inquiry from Rwanda. The first impression of such an inquiry is that it is too simple. So how should we analyze this inquiry? What kind of reply ideas should we follow?
Dear Emeline,
I am interested in the green banana peeling machine. Could you please send me a quotation? Best regards, Celestine
Inquiry type judgment
First, according to the method of inquiry type judgment, judge the basic situation of this customer, determine which country this customer is from, whether there is a company website, whether there is relevant information on social media, etc. Then, based on the customer information obtained, think about the customer’s needs and interests. Assume that the above method is used to judge that this customer is a real customer from Rwanda and is an end user. From the customer’s company website, we can see that this company is a manufacturer that sells a variety of fruit juice drinks, which means that the customer may also have a demand for other fruit machines besides banana peeling machines. If the company where the salesperson works has other types of fruit and vegetable machines, it can be recommended in a timely manner: After online inquiries, it is learned that Rwanda is a world-famous banana producing area, which means that cooperating with this customer may bring more other customers from Rwanda, which has a good market effect. After obtaining the above information, the salesperson should pay more attention to the inquiry and the customer, and design a reply based on the above situation.