Response to an inquiry. The first response to an inquiry is called the first response to an inquiry. Inquiry negotiation is like a game between a customer and a salesperson, which can be described as a chess game. If the salesperson can analyze the customer’s psychology well and carefully consider every email and every sentence from the customer, then the possibility of winning the final victory is relatively large. Although customers have different needs, personalities, ages, and backgrounds, and the contents of the inquiries sent will also be different, there are common rules to follow for the first response to the inquiry of the same product. To do a good job of the first response to an inquiry, it is necessary to analyze the personality based on the commonality.
The first inquiry of cross-border e-commerce B2B can be divided into two types: simple inquiries and complex inquiries.
1. Simple Inquiries
In simple inquiries, customers generally directly express their interest in the product and ask for a quotation without revealing too much content. The typical feature of this type of inquiry is usually only one or two simple sentences. This type of inquiry is very common. For example, I am interested in your product. Could you please quote. Another example is, I would like to buy xxx. Could you give me the price?
2. Complex Inquiries
Complex inquiries contain a lot of information. In fact, the first inquiry of a customer is ever-changing. Different product requirements, customer backgrounds, and the urgency of the product required will result in the inquiry not being as simple as asking for a quote, but containing more information. The salesperson needs to analyze the customer’s background and the purpose of the inquiry, and then give a professional response point by point.