Order preparation is one of the key steps for every online retail business. On Ozon, sellers can easily confirm order preparation to ensure that orders can be delivered to customers in a timely manner. This article will detail how to confirm order preparation on Ozon and why this step is crucial to providing a great customer experience.
1. Steps to confirm order preparation.
On Ozon, confirming order preparation is a simple process, just follow the steps below:
Go to the Shipments tab: After logging into your Ozon seller account, go to the Shipments tab. This is the hub for sellers to manage orders and shipments.
Select the “Ready to Ship” filter: On the Shipments tab, sellers will see different filters to help sellers manage orders with different statuses. Please click on the “Ready to Ship” filter to view all orders that need to be prepared.
Click on “Prepare Shipments” or scroll to the desired order: In the “Ready to Ship” order list, sellers can confirm the preparation by clicking on the “Prepare Shipments” button or scrolling right to the desired order. This tells the system that the order is ready to ship.
Order status changes to “Waiting for Shipment”: Once the seller confirms the order preparation, the order status will change from “Waiting for Shipment” to “Waiting for Shipment”. This means that the order is ready to ship and the customer will soon receive a notification that the order has been accepted.
2. Why is order preparation so important?
Order preparation is one of the key steps to ensure timely delivery to customers. Here are some reasons why order preparation is so important:
Provide an excellent customer experience: Timely preparation means that the customer’s order will be able to be delivered as soon as possible, which helps to provide an excellent customer experience and enhance customer satisfaction.
Reduce waiting time: Customers don’t like to wait for their orders for a long time. By preparing goods in time, sellers can reduce the time that orders are in the “Waiting for Shipment” state and speed up delivery.
Avoid order delays: Timely preparation also helps avoid orders being delayed due to out-of-stock or other problems, which can protect the seller’s reputation.
Improve business efficiency: An effective order preparation process can improve business efficiency and reduce errors and confusion.
By following the above steps and confirming order preparation in a timely manner, sellers can ensure that their orders are processed smoothly on Ozon and customers receive their products in the shortest possible time. This is a critical step for any online seller to provide an excellent customer experience and maintain efficient business operations. I hope these guidelines will help sellers in their order preparation process.