STO Post is suitable for transporting food, medicine and other items that cannot be mailed by other routes. It has convenient customs clearance and a wide service coverage, covering more than 200 countries and regions, and can be delivered to remote areas; there are few restricted products, and food, medicine, etc. can be mailed, but electrical products are not accepted. The whole process can be tracked, and the full tracking track can be checked on the company’s official website.
a. Insurance claims
i. Inquiry time limit, if the package is not received within 60 days from the date of delivery, a claim application can be submitted. No claim application will be accepted after 60 days.
ii. Claim standards, customers must follow the principle of “inquiry first, claim later”. After our company confirms acceptance of the claim, compensation can be obtained according to the following standards. If the consigned items are lost due to postal reasons, the corresponding ticket freight will not be refunded, and compensation will be paid at twice the freight of the goods, but the maximum compensation will not exceed US$100/ticket; if the consigned items are lost due to the carrier (STO International), the corresponding freight will be refunded, and compensation will be paid at twice the freight of the goods, but the maximum compensation will not exceed US$100/ticket.
b. Operation process
i. Log in to the STO International Customer Order System and make an online pre-order.
ii. Print the address label, fill in or print the handover list, stick the address label on the outer packaging of the goods, and indicate the customer code, product name, number of tickets and weight on the outer packaging.
iii. Inform the driver to pick up the goods at the door or the customer can send the first leg of the domestic express delivery to the designated operation center of STO Express.