The refund process of Alibaba International Station is as follows:
(1) The buyer clicks the “Apply for Refund” button. On the “My Alibaba” page, the buyer clicks the “Transaction Management”-“Purchased Items” item, opens the “Purchased Items” page, finds the transaction order for which a refund is required, and clicks the “Apply for Refund” button, or clicks the “Apply for Refund” button on the details page of the transaction order.
(2) Select the items for refund. After the previous step is completed, the system will open a new window, check the items for which a refund is required.
(3) Fill in the refund agreement. Select the items with “Product Status” as “Shipped”, check the items for which a refund is required, select “Have you received the goods” as “Has the goods been received”, select “Do you need a refund” as “Need to return the goods”, and then fill in the detailed refund agreement.
(4) The buyer submits the refund agreement and waits for the seller’s confirmation. On the “My Alibaba” page, the seller clicks “Transaction Management”-“Sold Items”, finds the item for which a refund has been applied, and clicks the “Refunding” button behind the item to enter the order details page: or on the “My Alibaba” page, clicks “Transaction Management”-“Refund Management” command, finds the refund order to be processed, and processes the refund agreement.
(5) The seller agrees to the refund agreement. On the details page, the seller clicks the “Agree to Refund Agreement” button, and after confirming the correct return address, clicks the “Submit and Notify Buyer” button. After successful submission, the system will enter the refund status of “Waiting for Buyer’s Return” and notify the buyer through Wangwang pop-up and email. After the seller agrees to the refund agreement, the buyer can send the goods back to the seller according to the return address provided by the seller, and submit the return information on the “My Alibaba” page so that the seller can check it in time.