Allegro, as the largest online shopping platform in Poland, has always been committed to providing users with a safer and more convenient shopping experience. Recently, Allegro has once again introduced a new buyer protection program for buyers – Allegro Protect. The new upgrade of this program is not only more thoughtful in protecting the rights of buyers, but also greatly optimized in terms of service period and solution construction. Let us take a deeper look at the latest policies of Allegro Protect and build a more fair and transparent transaction bridge for merchants and buyers.
Allegro Protect: Safeguard shopping
Allegro Protect (formerly Buyer Protection Program) aims to provide Allegro buyers with comprehensive after-sales protection. Today, this program has been renamed Allegro Protect and further strengthened the protection of buyers’ rights. One of the most exciting news is that Allegro has extended the time for submitting compensation applications and establishing discussions, thereby providing buyers with a more ample time limit to solve problems, reaching 2 years.
Application conditions and compensation amount
Allegro Protect’s coverage mainly includes the following aspects. Buyers can receive up to 20,000 PLN in compensation in the following situations:
The buyer has paid but has not received the package.
The goods received by the buyer are bad or do not match the description in the Offer.
The buyer returns the goods but does not receive a refund.
For the above situations, Allegro encourages buyers to apply according to the actual situation. The platform will conduct an investigation within 2.5 days and contact the merchant and the buyer for negotiation if necessary. This measure undoubtedly provides buyers with stronger support and makes them feel more at ease during the shopping process.
Merchant’s responsibilities and cooperation
Under the framework of Allegro Protect, merchants need to pay attention to and respond to the compensation application submitted by the buyer in a timely manner. If Allegro accepts the buyer’s compensation application and pays the compensation amount, the merchant must pay the corresponding compensation amount to Allegro after receiving the notification. The purpose of this policy is to ensure that merchants deal with after-sales issues in a timely manner and ensure that the compensation is properly paid.
The key to avoiding account freezing
Once merchants discover that a buyer has filed a claim for compensation from Allegro Protect, timely communication and problem solving will be key. Effective communication between merchants and buyers helps to jointly find the best solution to the problem and avoid the risk of account freezing. Therefore, we recommend that merchants actively contact Allegro and buyers when they discover a claim for compensation, quickly resolve the problem, and maintain a good cooperative relationship between the two parties.