For customers’ requests to send samples, customer service staff should make a reply of sending or not sending samples according to the actual situation. Customer service staff should understand the company’s principles on sending samples. Generally speaking, if the cost of the goods is low and the company’s marketing policy is to expand overseas markets, for some customers with good reputation, if they are willing to pay the freight, the customer service staff can reply and agree to send samples. If the company’s policy does not allow free shipping of samples, the customer service staff should politely decline the customer’s request and suggest that the customer try to buy a small amount of goods.
Of course, if the customer indicates that he is willing to bear the cost of sending samples, it can often reflect his sincerity in cooperation to a certain extent. Customer service staff should focus on such customers, provide follow-up tracking services, and establish a stable relationship with customers. The following sample essays can be used for reference. Thank you for your understanding.
范文
Dear XXX,
Thanks for your inquiry.
We are very interested in your project, but we are sorry that the free sample is not available.
But for bulk order, we can refund you the sample charge for you.
If you have any further questions, please feel free to contact us.
范文
Dear XXX,
We are glad to receive your inquiry. However, we are not able to send you the samples unless you pay for the shipping freight. Looking forword to your reply. Thanks.