Generally speaking, customers inquire about product sizes in several situations, such as finding out about inventory, changing sizes or specifications, or giving recommended sizes (such as clothing). When customer service staff respond, in addition to being familiar with the product and professional, they should also give pertinent opinions and inform customers of product size information based on actual conditions. The following sample essays can be used for reference.
范文——回复商品规格的情况
Dear customer,
Thanks for your inquiry. The phone case you mentioned is compatible with iPhone 6, iPhone 6 Plus, iPhone 7, iPhone 8. You can check its specifications as the screenshot shown.
Please feel free to contact us if you have any question. Thank you.
范文——推荐大小推荐
Dear XXX，
So pleased to hear from you. According to what you described, we recommend you should take size X X. Looking forward to your further contact. Thank you.
范文
Hello，XXX，
Happy to be at your service. Based on the information you provide, I think shoe size 41.5 will fit your foot thickness and height.
Don’t hesitate to reach me if you need anything. Thank you!
范文
Dear XXX,
Thanks for your inquiry.
Yes, this one has other colour(s)/style(s)/photo(s) as attached. Would you please advise which one is your favorite?Thank you!
Common phrases:
specification size model item No net weight