For some domestic holidays, such as the Spring Festival holiday, when the seller cannot ship goods normally, it is necessary to send a notice to the customer to inform the reason for the failure to ship normally and request the customer to agree to extend the stocking period. The following sample is for reference.
范文
Dear valued customer,
Thank you for your order. Please note that there will be shipping delays due to the national holidays and your order might not arrive at the expected time frame. We plan to extend the lead time, would you please accept it?
Thank you for your understanding and cooperation.
Fashion Garment Ltd.
范文
Dear valued customer,
Thank you for your purchase and prompt payment. We will celebrate the Spring Festival, from Jan. 30 to Feb. 5, both days inclusive. During that time, all the shipping services will be unavailable and may cause the shipping delay for several days.
We will promptly ship your items when the post office re-open on Feb. 6. If you have any concerns, please contact us through eBay message.
We apologize for the inconvenience caused and appreciate your kind understanding.
Have a great day!