For example, the customer chooses DHL to ship, but the seller can only ship it by ePacket or small package. Ask the customer whether he is willing to accept it.
Dear valued customer,
Thank you for your order. We are sorry that we cannot ship your item(s) via DHL at this point.
We can only ship your item(s) via ePacket( or other freight methods)which usually takes 10-15 business days for delivery. Please let us know as soon as possible if we should proceed with the ePacket shipping method.
We look forward to hearing from you soon.
Thank you.
Fashion Garment Ltd.