E-commerce platforms all have their own scoring mechanisms, which usually rate stores as excellent or unqualified. There are many types of scoring on the AliExpress platform, such as the data of AliExpress’s 24-hour service score, the data of 24-hour data vertical and horizontal, and the data of AliExpress’s 24-hour response rate, etc. Today, we will explain to you the scoring mechanism of AliExpress’s service score data.
Regarding the specific scoring mechanism of AliExpress in terms of service, please see the following explanation:
AliExpress’s service indicators are divided into two categories. One is the rate of disputes arising from the product not matching the description or the difference in the model of the goods received by the buyer during a month; the other is the description of the product, the average score of the product description score within a month.
The specific scoring time is set by the AliExpress platform on the second day of the new month. At this time, the service indicators under the two categories of the previous month are evaluated. Of course, it does not mean that all stores will participate in the scoring. If some stores do not meet the order volume required by the platform, they will not participate in this scoring. If the indicators of the next month meet the requirements of the platform, then they can participate in the scoring! The platforms that participate in the rating system have set numerical values, so that sellers can understand whether their data from the previous month will be included in the rating.
Under normal circumstances, novice sellers will not directly participate in the platform’s rating. Usually, the platform will let novice sellers adapt to the platform’s rules, that is, give them a grace period. If some old sellers want to take advantage of loopholes and deliberately register a new account to circumvent the rating, once discovered by the platform, these newly registered accounts will be banned, and the series of fees paid during registration will not be refunded to the seller. In addition, the platform also has the right to deal with other stores registered by the same seller by judging the seller’s violations. The methods of handling include restricting login or directly canceling the account.
However, since the store needs to be rated, what is the standard for rating? This standard is that the AliExpress platform will analyze the operation and maintenance data of the entire store on the platform, and sort out and research the rating values suitable for all sellers on the platform. These values fully reflect the service level of each store.
If you want to have a high service score, you must do a good job of service attentively, such as solving user problems in a timely manner, handling disputes in a timely manner, etc. These are all tips for running a good store.