The earlier you contact foreign customers, the greater the probability that they will reply, so you must try to contact foreign customers as soon as possible. Generally speaking, it is necessary to reply on the same day, but the time of reply can also be a little skillful. For example, when we open the mailbox at 9 o’clock in the morning, there are three emails, one from New Zealand, one from the UK, and one from the United States. We should choose to reply to the New Zealand email immediately, because it is 1 o’clock in the afternoon in New Zealand. Sending at this time can ensure that the customer receives the email during working hours. Wait until 4 o’clock in the afternoon to send an email to the British customer, which is 8 o’clock in the morning in the UK. Sending at this time can ensure that the email sent is ranked at the top of the customer’s email list (according to our habit, we will open the first email to view it first). Finally, send it to the American customer before leaving get off work in the afternoon. If the mailbox has a scheduled sending function, it can be set at 10 o’clock in the evening.
When receiving an email, you should develop the habit of replying smoothly. Even “Thank you, the letter has been received” will have a good communication effect. Usually, emails should be replied to customers within one working day. If you encounter a more complicated problem, it will take some time to accurately reply to the customer, and you should also reply briefly to explain the situation. If you really don’t have time to reply, you can use the automatic reply email method.
It is conceivable that a potential customer sends you an email asking about a product, and he must be eagerly waiting for a response. If he has waited for two days without any result, he will definitely not have the patience to wait any longer, and he may have already become a customer of your competitor.