Toll Global Express is an express delivery service under Toll Global Express. It has 7 transfer stations and 340 service centers around the world, providing the most cost-effective services to users. Toll’s prices to Australia, Thailand, Vietnam and other Asian regions are quite advantageous, making it another preferential choice for e-commerce customers to send small parcels.
1. Rates
The freight of Toll Global Express includes the basic freight and the fuel surcharge. The fuel surcharge changes every month, and the data published on the Toll Global Express website shall prevail.
2. Reference time
3. Volume weight limit
The first and additional weights of Toll Global Express are both 0.5kg, and the weight limit for parcels is 30kg. If the volume weight exceeds the actual weight, it shall be charged according to the volume weight. The volume weight calculation method is length (cm) x width (cm) x height (cm)/5000.
If any side of a single piece of cargo exceeds 120cm, an additional handling fee of RMB 200 per shipment will be charged.
4. Handling Notes
(1) Toll Global Express freight does not include the tariffs, customs fines, storage fees, customs clearance fees and other fees that may be incurred when the cargo arrives at the destination customs. If the customs clearance procedures at the destination cannot be completed due to cargo problems or the recipient does not cooperate with customs clearance, resulting in the cargo being returned to the place of shipment (it cannot be destroyed at this time), all the fees incurred will be borne by the sender if the recipient refuses to pay.
(2) If the parcel is detained in Hong Kong due to cargo problems and cannot be further transferred, the sender shall bear the return costs or related responsibilities.
(3) If the cargo cannot be delivered locally due to reasons such as unknown address, and the address needs to be changed for delivery, Toll Express will charge a handling fee of RMB 50 per shipment.
(4) If customs clearance is not possible or customs fines are imposed due to false or misleading information, all costs shall be borne by the sender. Toll Express will charge an additional customs clearance fee of RMB 75 per shipment.
(5) Toll will provide two local delivery services. If both deliveries are unsuccessful, a third delivery fee of RMB 75 will be charged.
(6) Goods cannot be packaged in metal or wooden boxes, or in other seriously irregular packaging, otherwise Toll Express will charge a handling fee of RMB 200.
(7) Toll Express to Australia, Myanmar, Malaysia, and Nepal may have a remote area surcharge. The specific areas and charging standards vary from country to country, as follows.
① Australia: 90 RMB + fuel cost for the first weight of 0.5kg, and 32 RMB + fuel cost for each additional weight.
② Myanmar: 8 RMB/kg + fuel cost.
③ Malaysia: 12 RMB/0.5kg + fuel cost.
④Nepal: 6 yuan/kg + fuel cost.