In cross-border e-commerce, it is inevitable to encounter situations such as returns, exchanges, and refunds. At this time, sellers need to handle the issues raised by customers politely and properly, paving the way for continued cooperation and building a good reputation in the future. The following will introduce common business English vocabulary related to returns, exchanges, and refunds. Some of the special terms in the expanded vocabulary will be explained to facilitate learners’ learning and understanding.
1. Basic vocabulary
(1) charge-back refund
Example: A nominal charge-back fee would apply to the change in quota. A nominal charge-back fee would apply to the change in quota.
(2) Orecoup recover, restore, repay, deduct
Example: Credit card transactions are usually assessed a fee (either to the recipient or the sender) to recoup the transaction fees charged to the me diary. In order to compensate for the transaction fees paid by the intermediary payment platform, credit card transactions are often charged a fee (to the consignee or the consignor).
(3) Fraud Fraud, trickery
Example: She also learned how to deal with Internet fraud.
2. Expand vocabulary
(1) Product problems
Faulty product Quality issue Wrong size Shipping problems Lost package Bogus products Fake or substandard commodities Fake or substandard commodities are products of inferior quality or that have lost their usability.
(2) Processing methods
return: refund
money back guarantee: refund guarantee
exchange: price adjustment for sale items: price adjustment for discounted items